Caitlin B. Email & Phone Number

Perth, Wa, Au

Dubai, United Arab Emirates

I have worked closely with both the brands and the joint venture partners to ensure a smooth transition from candidate to employee for all members of staff. I manage end-to-end the visa process, renewals and cancellations. Liaising with the brand HR and payroll teams to process End of Service, arrange any additions or notify of deductions. Taken part in a number of process improvement projects, engaging brands and stakeholders in meetings, exploring new opportunities and collaborating with the team.

Dubai, United Arab Emirates

Interpreting DIFC labour for contract issuance, managing the DIFC portal for trade license renewal, employment visas and NOCs. Tracking and controlling immigration-related spending.Relocating employees, to and from Dubai. Following the procurement process to establish preferred vendors, conducting employee consultations throughout the process to ensure a smooth transition.Managing the monthly payroll, from payroll inputs to bank file generation and upload. Calculating and submitting monthly DEWS contributions in line with DIFC requirements, in a timely manner.Assisting employees with any required letters from the company, for example: salary certificates, visa letters and employment certificates.Managing employees' personal data and updating the Organisational Structure on Workday.Collaborating with the Finance Shared Services Centre to process invoices, allocate costs against the correct cost centres, set up vendors on the procurement portal and make accruals.Building and utilizing Excel trackers to track HR metrics and project future costs.Developing HR Scorecards to align strategy and goals on Employee Benefits with key stakeholders.Working alongside the HR Director to assist with learning & and development, employee engagement, and performance management activities.Key Achievements:Leading the relocation of employees from other entities to Pernod Ricard’s new office in Dubai. Providing full relocation services management, from employment visa processing, shipping and relocation flights to arranging consultations with home search experts and initial bank account opening. Creating and executing the wellbeing calendar for employees, preparing communications and budgeting for monthly events.Setting up a manual payroll process, automating pay slip generation and End of Service calculations using Excel.Managing the procurement process to find a new insurance broker for the employee's medical and life insurance.

Manchester, England, United Kingdom

Working as part of the Apprenticeship Funding Team, within Apprenticeship Operations. Completing thorough compliance checks on all new starter paperwork and onboarding new apprentices onto the Learner Management System (LMS). Managing the inbox and being the main point of contact for funding queries via email, phone and instant messenger. Monitoring and actioning the removal of apprentices while updating the relevant excel spreadsheets. Processing any change of circumstance on the LMS in line with government guidance. Liaising with the Head of Compliance regarding breaks in learning. Generating weekly and monthly reports and assisting with all aspects of the Apprenticeship Operations department when required.

Kilmarnock, United Kingdom

Giving excellent customer service at registers and on the shop floor. Filling stock and ensuring the correct safety procedures are followed and the date rotation process is followed.

Glasgow, United Kingdom

Processing and flowing out stock. Condensing, moving and merchandising to maximise space and display new stock or current promotions within the store. Working together as part of a small team to clear the stock and using initiative to make the most of a small space or display.

Western Australia, Australia

Key holder - responsible for opening and closing the store, cashing up and submitting daily statistics. Routine tasks included accepting and processing deliveries, assisting customers and maintaining a neat and tidy sales floor. Stock taking and merchandising as required.

Melbourne, Australia

Working in a busy inbound call centre. Taking calls from all over Australia regarding complaints and enquires about missing/misplaced parcels and letters. Confidently dealing with complaints, problems solving and conflict resolution.

Western Australia, Australia

Sydney, Australia

Receptionist at a beachside hostel in Sydney. Answering calls and emails, dealing with complaints and day to day running of the hostel.

Sydney, Australia

As part as a young and vibrant store team I assisted customers at every point in their shopping experience. From greeting on entrance, servicing the fitting rooms and operating the tills to behind the scenes roles such as stock taking, processing deliveries and organising the stock room.

Vietnam

Responsible for teaching primary school and kindergarten children English through fun and interactive lessons. Designing games and a variety of lesson plans, encouraging the children to be actively involved and marking assessments and classwork. 5 lesson plans every week had to be submitted timely, following a strict format and structure with the required content.

Glasgow, United Kingdom

The role involved general maintenance of the sales floor, assisting customers at the cash register and fitting-room. Specifically in-charge of the ladies wear floor. Further tasks included receiving/processing deliveries, merchandising and moving stock during night shift and providing support for staff in direct service roles and training. Using common sense and problem solving daily.

Indianapolis, Indiana Area

During girl scout camp the main tasks involved caring for a small group of girls aged 6-16, 22 hours a day, 5 days a week. Activities involved horse-riding, swimming, forest treks and building camp fires. Councillors had to work in small teams to arrange weekly schedules.

Bachelor'S Degree, Economics

Activities and Societies: Management Development Programme - Strathclyde Business School: Working in teams to solve business scenarios.

Teaching English As A Second Or Foreign Language/Esl Language Instructor, Pass

Activities and Societies: 120 hour online TEFL certification followed by in-classroom teaching experience. Upon qualification I gained.