Director Of Housing And Residence Life
Charlotte, Nc
Oversee daily operation of housing and residence life department, including supervision of three full time residence life coordinators, nine resident assistants and student population of 500. Contribute to quarterly resident assistant recruitment, interviewing, hiring and training. Maintain housing records for rosters, billing, and vendor logs, discipline databases, furniture, and lease information. Represent department at open houses including presentations regarding housing and residence life… Show more Oversee daily operation of housing and residence life department, including supervision of three full time residence life coordinators, nine resident assistants and student population of 500. Contribute to quarterly resident assistant recruitment, interviewing, hiring and training. Maintain housing records for rosters, billing, and vendor logs, discipline databases, furniture, and lease information. Represent department at open houses including presentations regarding housing and residence life department. Administer annual survey to housing population and deconstruct results to create improvement plans addressing concerns. Manage move-in process for incoming students, including contract review, housing orientation, and key distribution as well as problem solving with move-in dissatisfaction. Partner with academic directors, Dean of Students, admissions and senior staff to address student and parent concerns. Conduct product knowledge sessions on housing and residence life for other departments on campus to ensure all departments have current and accurate information regarding housing program operation and upcoming events. Produce resident communication for department, including monthly newsletters for prospective and current housing students and parents. Direct student apartment process such as scheduling all furniture installation and adjustments, washers and dryers, cleaning, carpeting, utilities, cable/internet and renovation processes. Liaison to property management staff regarding resident issues, apartment leases, maintenance requests, renovation, and space needs. Address crises, referring students to appropriate resources and participating in 24/7 on-call rotation for student emergencies. Plan and execute residential community events, including community service fairs, late-night study events, and entertainment. Track student conduct for final probation, housing evictions, and oversee student appeal process for student housing evictions. Counsel students. Show less