Description: Management Duties:Properly manage and maintain gym operational budget Responsible for overseeing the sales process and systems Manage, monitor, and evaluate the performance of all gym-related managers. Monitor the hiring, training and scheduling of all gym level staff. Train and mentor subordinates Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager. Responsible for managing disciplinary actions involving all gym level employees. Operational Duties:Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff. Provide effective decision making regarding customer service issues. Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed. Responsible for ensuring that the facility is clean and operationally sound.

Responsible for budget of over $2.5 million annually for this club, including $600k in New Member Revenue, $500k in Personal Training Revenue, a dues base of $1.2 million, and Ancillary of around $250k. Oversee sales process and developing new staff.Lead, manage, monitor, and evaluate the performance of Operations, Sales, and Fitness Managers. Assist various managers in hiring and developing staff. Manage disciplinary action for all staff.Manage hiring, training and scheduling of all gym level staff.Provide and maintain the highest level of customer service during and after opening of a new location. Handled all customer service issues including purchase of member base of two other area gyms as part of acquisition. Handled all customer care issues pertaining to compaction issues and overcrowding due to delay of opening another location.Provide effective decision-making regarding customer service issues.Planned and promoted successful special events for the gym, including assisting in monthly preparations for Grand Opening, using corporate marketing as needed. Reached out to the community to find vendors to take part in events as well as establish lasting relationships with area businesses. New club exceeded monthly goal expectations in all areas including sales and personal training by mid-month. Took club through a controversial rate increase and handled serious customer care issues that arose due to rate changes.Responsible for ensuring that the facility is clean and operationally sound. Interviewed and hired outsourced cleaning staff and set high expectations to ensure high quality cleanliness of the club. Received a Blue Chip, the company’s most prestigious award in November 2011 by hitting all revenue expectations as well as controlling club attrition through membership growth and customer service.

Responsible for monthly revenue targets of $90,000+ in membership sales, personal training, and retail and concessions. Controlled attrition while maintaining dues of approximately $850k.Hired staff for all areas of club including sales, operations, personal training, kids’ club and janitorial while staying within predetermined club budget.Budget included payroll, product ordering and club maintenance and expected revenue targets in all areas. Responsible for marketing and community outreach as well as presenting corporate discounts to both large and small companies. Conducted presentations at various corporations to executive teams on importance of offering discounted memberships for their employees that generated YOY revenue for company. Stayed loyal to company through acquisition by Gold's Gym and helped make transition easier for current members as well as continued adding new members.

Responsible for monthly revenue targets of $100,000+ in membership sales as well as personal training sales.Responsible for community outreach as well as marketing techniques within a monthly budget. Trained and developed staff on sales techniques as well as community involvement.Responsible for reaching out to various corporations and helping them to understand the benefits of offering membership discounts to employees. Presented opportunities to area corporations and opened large accounts which generated continuous revenue for the company year over year.Trained and developed sales team as well as hiring next generation managers to help with continued growth and company success. Achieved and exceeded revenue targets including setting company records. Participated in corporate new hire sales training of new employees to understand the company brand and mission statement.

Trained and developed sales staff on membership sales as well as personal training sales.Assisted in creating personal training presentation at point of sale to help hit club revenue targets. Brought recognition to our location due to the increase in consistency and continued successes both personally and as whole.Was responsible for revenue targets as weekend manager. Developed staff in sales as well as marketing and outreach. Had consistent results as top assistant manager and received awards for both personal and team successes.

Helped increase personal training revenue at point of sale (this had been a large miss for company at that time). Was also able to help development of coworkers in increase club revenue and success as a whole.Educated public about benefits of health and fitness. Was responsible for new membership sales as well as personal training sales. Ranked in top ten of company within first two months.Demonstrated leadership ability with fellow consultants as well as other company employees.

Educated in exercise science, strength and conditioning, stretching and flexibility, and injury recovery. Consistent top producer in personal training and supplement sales while accomplishing proven and lasting results for my clients. Aided individuals and small groups in achieving their health and fitness needs. Motivated and inspired individuals to believe in their success and ability to reach goals. Over time, I assisted individuals to achieve goals, become educated and have confidence to continue success without my assistance. Created meal plans based on individual goals and health issues, suggesting lifestyle changes that could be easily maintained by committed clients. Helped clients achieve self-confidence and feelings of accomplishment by setting realistic goals and coaching them to push themselves to see results.Chosen as personal trainer for family appearing on national TV Dr. Phil Weight Loss Challenge. Achieved desired results for individuals and still remain in contact with them ten years later. I was able to commit to this opportunity and attend necessary taping and additional work for the show while still continuing my full-time commitment to other clientele.