• Manually created and updated account entries for accruals and actuals in SAP.• Completed monthly reconciliation between the outstanding statement report and the SAP Technical Accounting Master Query.• Manipulated demographic data to clearly illustrate statistics for the Data Mapping Analysts to compare data with.• Verified premium and NAR amounts to ensure premiums have been paid to DOD on claims for insureds and to confirm the latest reported NAR for each policy.• Summarized… Show more • Manually created and updated account entries for accruals and actuals in SAP.• Completed monthly reconciliation between the outstanding statement report and the SAP Technical Accounting Master Query.• Manipulated demographic data to clearly illustrate statistics for the Data Mapping Analysts to compare data with.• Verified premium and NAR amounts to ensure premiums have been paid to DOD on claims for insureds and to confirm the latest reported NAR for each policy.• Summarized premium and NAR amounts for assumed treaties and determining whether the assumed amount of risk matches the percent of the base NAR amount that is the retro NAR amount.• Ran OFAC checks for the Operations Administrators.• Assisted in the modification of the ‘Upload Tool’ for the Operations department in order to have the outstanding statement report be directly uploaded into SAP.• Corrected erroneous movements and processed parked movements in SAP. Show less

• Worked with Addiction Counsellors to ensure that their qualifications were up-to-date.• Verified proper completion of all applications.• Communicated with all individual prospects interested in obtaining certification.• Maintained office supply inventory.• Assisted in event coordination and logistics.

• Responded to all incoming communication from 27 locations.• Booked and maintained supplier schedules for the Central Warehouse Facility.• Communicated with vendors for repair services and maintenance.• Updated and deployed sale prices to store servers and ingredient listings to ePlum.• Assisted with all troubleshooting issues involving pricing, scanning, inventory and pinpads.• Gained thorough knowledge of LOC SMS systems.

• Conducted a strong floor presence at retail stores.• Prioritized predicaments and troubleshooted technical issues.• Worked with fellow Department Managers in achieving store goals.• Promoted and upheld superior customer service at all times.• Resolved employee conflict while maintaining utmost confidentiality, accountability, and respect.• Created and analysed Service Department Schedules and Budgets.• Strongly encouraged initiative among subordinates.• Trained… Show more • Conducted a strong floor presence at retail stores.• Prioritized predicaments and troubleshooted technical issues.• Worked with fellow Department Managers in achieving store goals.• Promoted and upheld superior customer service at all times.• Resolved employee conflict while maintaining utmost confidentiality, accountability, and respect.• Created and analysed Service Department Schedules and Budgets.• Strongly encouraged initiative among subordinates.• Trained recruited managers in Service Department operations.• Undertook additional duties as requested (completion of East-End Ottawa Store 2x2s to provide feedback, product testing, etc.).• Provided constructive criticism, progressive disciplinary reports, and annual reviews to staff.• Ensured proper department documentations were completed in a timely manner.• Developed strong understanding of POS and SMS modules.• Balanced cashier tenders and floats. Show less