Cait Hurley Email & Phone Number

London, United Kingdom

London, United Kingdom

Watch this space - usual vision and team leading stuff - they're a lovely team here so having a fab time so far.

London, United Kingdom

Supporting and leading a team using research based agile approach to the creation of a raft of integrated digital services, demonstrating future direction via the development of an alpha.Utilising bureau visits, customer research and usage of existing CRM services to understand user (client and adviser) need in order to simplify and rationalise services, optimised for efficiency across the CAB network of bureaux. Cross platform, peripatetic and secure.Communicating intentions across the organisation; acting as a buffer between team and business; interpreting business need through the lens of primary customer need. Acting as an education point for the organisation supporting integrated digital transformation.

London, United Kingdom

• Analysing the market and creating a viable future proofed tools proposition using a combination of research and stakeholder engagement, enabling an agreed new direction for the website’s major tools three weeks after joining (watch this space!).• Sketch wireframe and design enabling product development ideas to flourish quickly and responsively.• Developing relationships with internal and external stakeholders to enable constructive critique and forward movement through to new product areas and ideas for the company.• Working with senior team members to create viable roadmapping and budgeting.• Ownership and management of the “Manage Your Money” section of the MAS content library, keeping the section valid, current and useful. • Managing ITQ process enabling re-development of key site areas.

London, United Kingdom

• Project managing in-house team and 3rd party freelancers, to deliver a series of web projects, animated films, games and creative for clients including Nissan (Infiniti); Sir Terence Conran’s group of companies and Scholastic amongst others, using Agile development management techniques. Owned most projects in terms of creating written content and commissioning design and illustration, acting as the client and user advocate in all cases.• Working with clients and team members to create and own projects from initial marketing/product requirements stage through to live, providing clarity and visibility throughout each stage in the development process via regular reportage and project planning tools (shared spreadsheets and Omniplan software).• Line managing junior production staff and long-term freelancers using appropriate positive and constructive feedback to enable rapid skills development in a high-pressure agency environment, using creative opportunities to update internal management practices.• Managing relationships with clients and suppliers, procuring relevant suppliers and 3rd party freelancers across a range of skills.• Created scheduling system for the agency and staff, reconciling works, improving profit generation.• Ownership of budgets for individual projects, maximising margin.

2004-end 2010Senior Product Manager, Orange / Everything Everywhere• I formed the community strategy for web and mobile for Orange.co.uk• Managed the commercial / front end build for Tools channel of Orange.co.uk; using Agile development, managing a cross-departmental team, in 3 months• Successfully working third party products through development and long term in-life management bringing social solutions to customers including Chat, Flirting, Web building, Forums, photography.• Managed Orange Photo application through initial relationship to long term partnership with Photobox hitting revenue targets, and creation of mobile photo app• Created social profile based cross-media film service working with 3rd party from wireframes to management of completed service, taking customer film reviews alongside editorial• Product management as part of marketing department (using MS Project as a base), couching all products within demonstrable customer strategy, revenue targets, marketing plans and lifecycle management including turning a £70k monthly loss on mobile chat in to an equivalent profit.• Acting as social media & community internal consultant for France Telecom, acting as internal educator on range of ‘early adopter’ new developments including SN’s, API’s etc.• Creating UK wide Community / Social steering group and raising awareness of strategic importance to international stakeholders.• Enthusiastic part of Orange’s Corporate responsibility wider ‘volunteer’ team: Taking Safety online in to school workshops, volunteering; fundraising through work scheme for the homeless charity, “Crisis”; running the Orange London employees cyclists group• Advising CR team on green initiatives; “Green Champion” initiating projects for company including extended Bike to Work scheme.• On steering committee for Everything Everywhere’s response to Govt’s “Race Online” initiative

Clerkenwell, London

• Successful management of a 5.5 million active user social groupware application• Helmed international development committee for product and its white box versions• Deep understanding of the product and strategic social networking arena • Dynamically managing a strong creative team within tight budgets and deadlines• operational management structures to cope with customer service and abuse issues inc IWF & CEOP liaison

Clerkenwell

Social software product development; CRM focused Strategic Project development manager• Produced award winning “MySite” sitebuilding toolset, and Freeserve Messenger product• Created concept of, architected & produced the Help channel and “Member Centre”

Clerkenwell, London

Helming a re-architecture; new brand identity; created many new tools and initiatives; managed community suite & moderation.

Various database fulfilment tasks & making myself useful where needed.

London, United Kingdom

• Project coordinated/produced/IA’d new e-com/content/community site for boots.com• Managed creative website project for Richard Branson's Virgin Lottery bid

Wide variety of different positions in what was then a start up. • A large amount of social software learning - hands on management of online chat and forums • 3 different CRM sites strategised and built (Help, Member Services, Build your own website)• IE4 strategic "Channel" created including groundbreaking audio / video and a desktop radio (only about seven years too early!).

Evnvironmental Studies Bsc, Sustainability, International Studies

Mba, Focus On Economics & Multinational Business Culture

Tiring, but worth it. I think.

Ba (Hons), English & Philosophy

Activities and Societies: Socials Officer for Students Union Writer for two different university newspapers / magazines