Caitie Fredrickson
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Caitie Fredrickson Email & Phone Number

Sr. Non-Technical Program Manager, Service Recovery and Outbound Customer Outreach at Intuit
Location: Vancouver, Washington, United States 8 work roles 3 schools
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Current company
Intuit
Role
Sr. Non-Technical Program Manager, Service Recovery and Outbound Customer Outreach
Location
Vancouver, Washington, United States
Company size
17010 employees

Who is Caitie Fredrickson? Overview

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Quick answer

Caitie Fredrickson is listed as Sr. Non-Technical Program Manager, Service Recovery and Outbound Customer Outreach at Intuit, a company with 17010 employees, based in Vancouver, Washington, United States. AeroLeads shows a matched LinkedIn profile for Caitie Fredrickson.

Caitie Fredrickson previously worked as Program Manager - BPO at Trusted Health and Supervisor, Care Coordinators at Trusted Health. Caitie Fredrickson holds Certificate, Leadership from Boise State University.

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Email format at Intuit

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Intuit

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Profile bio

About Caitie Fredrickson

My career journey began at the Idaho Small Business Development Center, where I discovered the transformative impact of small businesses on communities. Inspired by this experience, I ventured into entrepreneurship, founding and managing my own successful small business in short-term vacation rentals.Building upon my foundation in delivering exceptional customer service, I transitioned to Trusted Health, where I grew through several roles in CX. In these roles, I provided invaluable support to travel nurses and Allied healthcare professionals seeking short-term employment at healthcare facilities in all 50 states.More recently, I've taken on the role of Program Manager - BPO at Trusted Health, where I drive operational excellence across four critical work streams within the Marketplace. My role involves devising and implementing innovative solutions aimed at enhancing efficiency, sharing knowledge, and achieving cost savings while consistently delivering exceptional service to our clinician community.Outside the workplace, my advocacy and volunteer work has surrounded issues of global justice and mental health. In my tenure at Trusted, I've been fortunate to be able to incorporate these passions by participating in DE&I initiatives, both as part of the leadership team for the Trusted Christian Network ECG and as a member of our DE&I Steering Committee. In my spare time, I'm an avid reader of good books, spend as much time as I can in my kitchen cooking and baking, and love spending quality time with my family. I look forward to connecting with you!

Listed skills include Microsoft Office, Customer Service, Microsoft Powerpoint, Research, and 9 others.

Current workplace

Caitie Fredrickson's current company

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Intuit
Intuit
Sr. Non-Technical Program Manager, Service Recovery and Outbound Customer Outreach
Vancouver, WA, US
Website
intuit.com
Employees
17010
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8 roles

Caitie Fredrickson work experience

A career timeline built from the work history available for this profile.

Sr. Non-Technical Program Manager, Service Recovery And Outbound Customer Outreach

Intuit

Vancouver, WA, US

Program Manager - Bpo

Current
Trusted Health

As a Program Manager within our Business Enablement division, I lead operational excellence across six work streams within the Marketplace, all supporting clinicians in their search for a travel role prior to securing a position. My role encompasses managing a team of offshore resources supporting these work streams, devising and implementing solutions.

Dec 2023 - Present

Supervisor, Care Coordinators

Trusted Health

I co-managed a team responsible for delivery of excellent customer service to clinicians, overseeing 6 direct reports. As Care Coordinator Supervisor, I mentored team members in handling complex client issues, coached FTE performance and growth, resolved escalated customer issues, and analyzed customer feedback to identify areas for improvement.

Jul 2023 - Dec 2023

Senior Care Coordinator

Trusted Health

As a Senior Care Coordinator at Trusted Health, I played a pivotal role in advocating for process improvements and facilitating cross-functional collaboration. I collected feedback from clinicians to drive enhancements in processes and products, collaborating closely with various teams to implement initiatives aimed at optimizing operations.

Feb 2023 - Jul 2023

Care Coordinator

Trusted Health

Trusted Health is a digital health platform revolutionizing the way healthcare professionals connect with job opportunities. By leveraging technology and data-driven matchmaking, Trusted Health seamlessly connects nurses and healthcare facilities, streamlining the hiring process and empowering clinicians to find fulfilling assignments that match their.

Sep 2021 - Feb 2023

Client Services Coordinator

Boise Bnb Property Management

Boise Metropolitan Area

Upon sale of my business to a new husband/wife ownership team, I agreed to stay on as manager and business consultant for a period of time. As the Client Services Coordinator at BoiseBnB, I spearheaded efforts to maximize homeowner satisfaction by serving as the primary point of contact for property management needs. In addition to piloting all client.

Nov 2019 - Sep 2021

Owner

Boise Bnb Property Management

Boise, Idaho Area

I founded and operated a full-service short-term vacation rental management company. The company aimed to provide exceptional service to both homeowners and guests, combining strengths in housekeeping, customer service, real estate, hospitality and business to provide a fully hands-off approach for our clients.I was responsible for all aspects of.

Aug 2017 - Oct 2019

Administrative Assistant

Idaho Small Business Development Center

Boise, Idaho Area

The Idaho Small Business Development Center is a statewide resource dedicated to assisting entrepreneurs and small business owners in starting, growing, and succeeding through personalized consulting, training workshops, and resources covering business planning, marketing, financing, and more.As an Administrative Assistant at the Idaho Small Business.

Jul 2015 - Feb 2016
Team & coworkers

Colleagues at Intuit

Other employees you can reach at intuit.com. View company contacts for 17010 employees →

SP Susie Park Susie Park Colleague at Intuit Los Angeles Metropolitan Area, United States View → JA Joseph Abinsay Joseph Abinsay Colleague at Intuit Escondido, California, United States, United States View → YH Yamile Hernandez Yamile Hernandez Colleague at Intuit Deerfield Beach, Florida, United States, United States View → RR Reshma Rajan Reshma Rajan Colleague at Intuit Kollam, Kerala, India, India View → ET Elaine Tam Elaine Tam Colleague at Intuit Brooklyn, New York, United States, United States View → SM Sara Mathis Sara Mathis Colleague at Intuit Dallas, Texas, United States, United States View → FF Franklin Foulen Franklin Foulen Colleague at Intuit New York City Metropolitan Area, United States View → RS Rohit Saxena Rohit Saxena Colleague at Intuit Bengaluru, Karnataka, India, India View → VR Venkat Ramachandran Venkat Ramachandran Colleague at Intuit Elkridge, Maryland, United States, United States View → YY Yoyo You Yoyo You Colleague at Intuit Denver Metropolitan Area, United States View →
3 education records

Caitie Fredrickson education

Certificate, Leadership

Boise State University

The Certificate in Applied Leadership: Growing into a High-Impact Leader is designed for working adults who want to augment their current.

Bachelor'S Degree, Multidisciplinary Studies

Boise State University

The Multidisciplinary Studies program is designed to meet the demands of today’s global workplace by focusing on relevant real-world.

FAQ

Frequently asked questions about Caitie Fredrickson

Quick answers generated from the profile data available on this page.

What company does Caitie Fredrickson work for?

Caitie Fredrickson works for Intuit.

What is Caitie Fredrickson's role at Intuit?

Caitie Fredrickson is listed as Sr. Non-Technical Program Manager, Service Recovery and Outbound Customer Outreach at Intuit.

Where is Caitie Fredrickson based?

Caitie Fredrickson is based in Vancouver, Washington, United States while working with Intuit.

What companies has Caitie Fredrickson worked for?

Caitie Fredrickson has worked for Intuit, Trusted Health, Boise Bnb Property Management, and Idaho Small Business Development Center.

Who are Caitie Fredrickson's colleagues at Intuit?

Caitie Fredrickson's colleagues at Intuit include Susie Park, Joseph Abinsay, Yamile Hernandez, Reshma Rajan, and Elaine Tam.

How can I contact Caitie Fredrickson?

You can use AeroLeads to view verified contact signals for Caitie Fredrickson at Intuit, including work email, phone, and LinkedIn data when available.

What schools did Caitie Fredrickson attend?

Caitie Fredrickson holds Certificate, Leadership from Boise State University.

What skills is Caitie Fredrickson known for?

Caitie Fredrickson is listed with skills including Microsoft Office, Customer Service, Microsoft Powerpoint, Research, Social Media, Writing, Microsoft Excel, and Leadership.

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