Caitlan Mcdaniel Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

• Increased revenue by growing Slack usage and maturity within my book of business
• Acquired executive sponsors by leading quarterly business reviews and annual executive conferences for each account
• Developed tailored account plans that address the customer’s specific challenges and strategic objectives by partnering with Account Executives and Solution Engineers
• Partnered closely with cross-functional team members to translate business needs and product requirements into new solutions for customers

Denver, Colorado, United States

• Manage strategic accounts during implementation in order to achieve customer outcomes and high returns on investment
• Lead sales calls to position the value of professional services and establish strong rapport in the beginning of the customer journey
• Partner with customers during the sales cycle to document business requirements and translate those into project scope
• Reduced the number of customer escalations by creating departmental dashboards which established an early warning system for budget and timeline risks
• Implemented a daily visual management system to track revenue, forecast, utilization, and customer satisfaction
• Hired, managed, and led a team of 6 professional services consultants

Denver, Colorado, United States

• In addition to project manager responsibilities, managed 2 consultants while maintaining my own portfolio of 10-15 projects
• Responsibilities included: drove complex software implementation projects forward utilizing core project management framework (project plans, status reports, RAID logs, budget tracker)
• Promoted to full time management after 5 months

Denver, Colorado, United States

• Drove complex software implementation projects forward utilizing core project management framework (project plans, status reports, RAID logs, budget trackers)
• Worked cross-functionally with senior leadership to establish and scale a project management framework within the Professional Services department
• Managed high profile customer escalations without the intervention of management
• Built a pipeline of mid-stream sales opportunities and negotiated deals to close

Greater Denver Area

• Managed the full lifecycle of 15-20 software implementation projects at one time: initiation, planning, execution and closure
• Conducted business analyses to confirm project scope, and business requirements and to understand organizational dynamics
• Designed and executed remote and onsite software trainings for novice software users
• Exceeded individual utilization targets to contribute $400,000+ annual revenue to the business

Greater Denver Area

• Increased customer retention by identifying key operational bottlenecks and worked with partner to adopt new strategies to mitigate client risks
• Decreased cycle time and improved customer satisfaction by implementing and training client on Salesforce.com processes
• Created accountability metrics for customer handoff between sales and services team that was presented to executive leadership and adopted by multiple teams
• Improved team productivity by leveraging data to implement new sales metrics
• Hired, managed, and led a team of eleven customer retention specialists responsible for retaining over 1,000 accounts across a multi-million-dollar program

• Hired, managed, and led a team of eleven customer retention specialists responsible for retaining over 1,000 accounts across a multi-million-dollar program

• Managed account acquisition pipeline independently from lead identification through negotiation and deal close
• Established program approval in New York state by executing new partner contracts within a 2-month time period
• Retained 100% of 180 student portfolio over a 12-month span
• Increased team productivity and improved morale by establishing weekly outreach competitions
• Finalist for the Post Enrollment Service Employee of the Year Award 2015

• Promoted to Senior Specialist: Executed over 120 internship placements and acquired over 150 new accounts nationwide
• Managed account acquisition pipeline independently from lead identification through negotiation and deal close

Arlington, VA

• Strengthened University partnerships by developing a contract system with 5 local school districts
• Doubled student teaching placements in 2 regional school districts through partnership with district recruiting offices
• Executed over 100 internships placements for undergraduate and graduate education students

Uganda

• Arlington Academy of Hope is a non-profit based in rural Eastern Uganda with an operating Board of Directors out of Arlington, Virginia. The projects include a 350-student primary school, secondary school scholarship.
• Consulted for the Board of Directors, international volunteers and donor organizations on funding and project implementation as the on-site expert
• Negotiated financial commitments and construction plans from community and government officials to support three government school building projects
• Created and executed highly competitive student interview and selection process to meet the impact goals set by the Board of Directors

Kenya

HIGHLIGHTS:- Led organization of international conference for 150 Human Rights Defenders- Facilitated regional public forums for victims of human rights abuses- Inspected detention facility compounds, assess and report on state of human rights welfare for inmates and staff- Developed strategic work plans and grant reports for international donors

Minneapolis, MN

RESPONSIBILITIES:- Counsel multicultural clients of trauma, sexual abuse, and general mental health distress- Document specifics of client intakes, schedule appointments and report client details to therapists- Assign appropriate services and referrals for clients- Maintain client confidentiality and professionalism- Participate in biweekly supervision.

Minneapolis, MN

RESPONSIBILITIES:- Manage partnerships between government, police, local businesses, existing organizations and other stakeholders- Represent the organization at city and university meetings- Supervise region of student-rental housing- Empower residents to create community organizing events

Bachelor Of Arts (B.A.), Psychology, 3.2

Activities and Societies: Leadership Minor, Family and Social Sciences Minor, University YMCA

Education record