Caitlin Davis Email & Phone Number

• Drafted, edited, and distributed client-facing scope documentation with a focus on accuracy, quality, and meeting internal deadlines
• Supported 62 sales teams and specialized in services contracts within the Cloud, DevOps, AppDev, Security, and Advisory practices
• Coordinated and facilitated calls and meetings, ensuring the team is engaged with the correct internal stakeholders and gathering the necessary information to scope services.
• Monitored and communicated key information and status updates to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed.
• Worked in tandem with legal, finance, and operations teams to negotiate contract terms
• Maintained tracking of Client MSAs and/or other agreements or custom terms that apply to services contracts

• Drafted, edited, and distributed client-facing technical scope documentation
• Supported 35 sales teams covering the majority of the eastern US to provide QA and management of professional services proposals, scope, pricing, and approval process for over 700 Statements of Work (SOWs) on an.
• Reduced turnaround time on approvals by 50% while simultaneously improving quality based on feedback from stakeholders
• Maintained version control while contracts move through the pipeline
• Worked with sales operations, 3rd party delivery partners, and legal teams to facilitate customer negotiations on contracts and T&C language
• Maintained internal document tracking application to provide KPIs on team activity

• Digitized & modernized over 30 years of records
• Developed a document library
• Designed and developed templates and style guides for internal and external communications
• Created procedural manuals and training documentation
• Worked closely with board of directors to create new & update existing policies, procedures, and workflows
• Designed documents for special events and direct mailings

Master Of Arts (M.A.), English, Writing And Rhetoric

Activities and Societies: ProTech

Bachelor Of Arts (B.A.), English Language And Literature/Letters