Caitlin O'Connor Email & Phone Number

Responsible for scheduling services and service technicians.Answering customer service calls and dispatching technicians in a timely manner.Scheduling contracted maintenance work on generators.Dispatch technicians within their territories, minimizing driving time and maximizing work productivity. Coordinating with customers to achieve their service maintenance intervals.Facilitate transactions through proper pre-approvals, purchase orders and payment methods.Ensure work orders are opened and closed out in a timely manner to support technicians and ensure invoicing.

Ottawa, Ontario, Canada

Responsible for writing rental contracts.Create purchase orders and billing clients for work completed.Opening work orders on units and recording hours, services, parts used and work done before closing them out.Tracking and organizing service calls and dispatching road technicians.Responsible for ordering parts, receiving and stocking inventory levels.Responsible for answering the phones to assist current and potential new clients.Responsible for managing service calls and dispatching road technicians based on priority.

Ottawa, Ontario, Canada

Administration Assistant responsible for greeting clients, answering the phone and various other tasks.Responsible for booking and scheduling appointments for three Audiologists.Process payments for clients, place orders and invoice clients and third party insurers.Perform minor repairs on hearing aids to better assist clients.

Ottawa, Ontario, Canada

Joined Shopify culinary team and quickly adapted and became a visionary while working from home.Developed instructional videos to teach baking at home.Led the culinary team to produce video cooking tutorials that were shared internally with the global team. Responsible for quality assurance while developing, scaling, and testing recipes.Responsible for organizing and managing projects.Ensured orderly and tidy presentation of cooking environment for video production.Provided accurate information for recipe details.

Ottawa, Ontario, Canada

Developed and streamlined a standardized process for the breakfast catering program to ensure organization between the channels, and flawless execution for the guests and events. Planned menus for events.Worked in all capacities of the restaurant including banquets and pastry kitchen.Enhanced profit through strategic purchasing and consistent analysis of expenses.Managed food costs and inventory by creating and implementing budgeting plans.Collaborated with a multi-level, dynamic restaurant team.

Canadian Tire Centre

Collaborated with the sous chef in implementing an instructional design food program for all team members to stay.organized and deliver quality fresh food for each event and venue. Responsible for preparing and cooking of meals for NHL Ottawa Senators team.Directed the culinary operations for the entertainment, sporting, and customer events for three divisions.Guaranteed services and standards were met by maintaining communication with kitchen staff.Managed food and beverage inventory according to anticipated needs for each event.

Banff, Alberta, Canada

Managed ten sta ff members and day-to-day operationsCustomer service, scheduling and training new sta ffTracking inventory levels and placing ordersCash outs and bank deposits

Banff, Alberta, Canada

Banff, Alberta, Canada

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Culinary Management, Hospitality And Tourism, 4.0 Gpa

Activities and Societies: Class Representative, Selected to Attend One Young World Summit in Bangkok 2015

Certificate, Baking And Pastry Arts/Baker/Pastry Chef, A+

Bachelor’S Degree, Honours Bachelor Of Arts, Major In Communication With A Specialization In Media

Activities and Societies: Member of the uOttawa Equestrian Team