Caitlin Ankney is a Founder & Consultant at Elevated CS | Gainsight Admin Services and Support | Gainsight Level 3 Certified Admin at Elevated Customer Success. She possess expertise in microsoft office, public speaking, library, customer service, research and 44 more skills. Colleagues describe her as "I am delighted to write this recommendation for Caitlin Ankney, the mastermind behind Elevated CS. I had the pleasure of working with Caitlin during my tenure as a CS Operations Manager at a global software company, where I was responsible for managing Gainsight. Coming into the role with no prior experience with Gainsight, I found myself struggling to learn and effectively manage the platform. When we hired Caitlin, everything changed for the better. She was instrumental in helping me learn the ropes of Gainsight, and her expertise was a true lifeline. Caitlin’s ability to step in and provide comprehensive admin support was invaluable. From major projects to minor updates and tasks that I simply didn’t have time to address, Caitlin handled it all with exceptional skill and efficiency. Caitlin was the key leader for our company projects. She played a crucial role in strategizing the implementation of these projects into Gainsight, building them within the platform, and thoroughly testing every aspect to ensure flawless execution. Her strategic insights and meticulous attention to detail were pivotal in the success of our projects, and she consistently demonstrated her ability to manage complex tasks with ease. Her deep knowledge of Gainsight and her commitment to best practices and long-term planning ensured that everything ran smoothly. Caitlin’s contributions were vital to the success of our operations, and I firmly believe that our company wouldn’t be where it is today without the support of Caitlin and Elevated CS. I wholeheartedly recommend Caitlin Ankney for any organization seeking top-notch Gainsight admin support. Her professionalism, expertise, and dedication are unmatched, and she has proven to be an invaluable asset. Sincerely, William (Billy) Davison", "I've had the pleasure of working with Caitlin while at GitLab recently and highly recommend her for Gainsight Administration as well as analysis work. She is meticulous, detail oriented and project-minded and is an asset to any Gainsight instance she gets her hands on. If you need Gainsight assistance, cleanup, maintenance or guidance, she is a fantastic resource!", and "I had the pleasure of working with Caitlin for about a year and a half while at GitLab. Caitlin is one of those people that one does ANYTHING to bring on and keep on. She's definitely made a huge impact on my experience here at GitLab and I learned a ton from her both about Gainsight and also about how to be successful in my new role. Let me explain further: 1. Caitlin has been by onboarding buddy and instrumental in getting me up to speed with everything GitLab, Gainsight, processes, nuances, challenges and the like. 2. Caitlin is a rockstar Gainsight Admin that has a natural ability to think through implications of going with one solution vs. another, while at the same time asking the right key questions so that the problem statement is well understood / defined / with clear deliverables and expectations. 3. She is not the type that will be satisfied with just executing on an ask (which she can absolutely do), but rather first seeks to deeply understand context so that she can guide towards the right resolution, which in some instances can be miles away and very different than the original issue. 4. She is driven, passionate, patient, kind, super knowledgeable, willing to teach and share from her expertise to enable others. She sees the good in people and is deeply empathic. 5. Caitlin is without a doubt the partner that I always went to for guidance on how to build different processes in Gainsight, while at the same time getting super valuable hands on training on the platform as well. On top of all of that, Caitlin is also a wonderful human being! I wholeheartedly and without any doubt recommend Caitlin as a fantastic Gainsight Admin / CSOPs consultant!"