Caitlin Athans Email & Phone Number

As a Customer Engagement Analyst - Digital at Mediaocean, I focus on enhancing client relationships by analyzing engagement data and delivering insights that support customer success. By working closely with clients to maximize their use of the Prisma platform, I help ensure a positive customer experience.

- Participated in multiple collaborative projects focused on enhancing the effectiveness of Mediaocean's training program (Pre-Launch, Post-Launch, & Reports 2.0), resulting in improved client satisfaction, operational efficiency, and a 25% increase in overall satisfaction among both staff and learners.- Successfully led the SharePoint site reorganization, enhancing user experience and accessibility, resulting in a 30% increase in user satisfaction. - Oversaw the Strigo Quiz project from initiation to completion, achieving a 95% user engagement rate and positive feedback on its effectiveness. - Utilized project management tooks and methodologies (e.g., Asana, Trello) to track project performance and ensure alignment with strategic goals. - Report accurate and timely information to Project Leads, Managers, and Directors on the delivery of trainings, consultancy, and related services, which resulted in updated decks, class structure, training outlines, and presentation of information, increasing client retention by 42% based on survey results. - Provide software training on existing and updated products to achieve expertise in Mediaocean’s Buyer Workflow Prisma platform, and offer consultation for product management.- Skilled in Mediaocean's software for digital advertising, including campaign creation, trafficking, tagging, and ad serving platforms.In my role as a Product Trainer at Mediaocean, I am deeply involved in multiple high-impact projects, including SharePoint implementations, Strigo Quiz development, and Learning Pathways creation. Managing these projects required a high level of organization, strategic planning, and cross-functional collaboration. I successfully created class outlines and training materials, enhancing the overall learning experience for employees. This experience has equipped me with the project management skills necessary to handle the complexities of live entertainment projects at Fever.

United States

- Applied and utilized best practices in developing virtual training programs for 100+ learners, leading various academic initiatives, which stimulated student growth and increased material comprehension by +80%.- Directed the development and execution of multiple virtual training programs, engaging over 100 learners, which resulted in an 80% increase in material comprehension through effective project planning and instructional design. - Analyzed and applied various instructional methods, leading to a 50% increase in learning recall and retention. Developed and refined training outlines and plans based on ongoing needs assessment and research,- Managed personalized coaching sessions, customizing training approaches to individual learning goals and styles, resulting in a 10+ point increase in test scores and higher participant engagement. - Maintained biweekly correspondence with stakeholders, ensuring alignment and achieving a 97% customer satisfaction rate through effective project management and communication.- Enhanced virtual training programs for 100+ learners, leading to a significant increase in material comprehension by 80% through meticulous project oversight and instructional improvements.

Chino, California, United States

- Oversaw a 40-week session for 30 learners, managing over 5,000 hours of instruction. Implemented a comprehensive curriculum program that resulted in a 70% increase in material comprehension. - Worked independently and within cross-functional teams to develop and refine training programs, utilizing data analysis to identify trends and improve training effectiveness. - Conducted performance gap analysis to prioritize and address training issues, leading to a 30% improvement in material comprehension through targeted interventions.- Built and maintained strong relationships with over 30 teams and staff members, including the training and supervision of new teaching assistants.- Successfully managed a comprehensive training program over 40 weeks, achieving a 70% increase in comprehension through effective project management and curriculum development.