Caitlin B. Email & Phone Number

Nashua, New Hampshire, United States

• Assist Sales with prices, lists, and quotes, creating sales orders and invoices.• Review expense reports and work orders, accounting in co-ordination with HQ.• Participation in the improvement and digitalization of processes. Creating and maintaining lists, scanning, and filing, data entry, office calendar updates.• Travel arrangements for employees• Assisting with seasonal/specialty projects, event organization (lunch orders, Holi-day dinners, company outings, birthday and thank you gifts, renovations).• Maintaining a clean and organized office (Plant maintenance, communication with cleaning company). Stocking and organizing office and kitchen materials.• Helping with new employee onboarding (Prepare desk with office materials, door entry pin/key, welcome message, tour of the neighborhood).• Welcoming guests for trainings/visits (reservation for hotels, help with travel arrangements, preparing training room with office materials)• Creating and maintaining a comfortable and friendly office environment

Billerica, Massachusetts, United States

Receive customer inquiries for aftermarket support (parts, services) and enter Company enterprise system.Identify and request customer support requirements to the relevant internal Company functions and departments (i.e.: Purchasing, Manufacturing, Engineering, etc.)Examine historic company records, such as blueprints, BOMS and contracts to retrieve useful reference information to assist with customer issues.Coordinate/arrange technical support response to customer questions, including conference calls, emails, visits, etc.Collect necessary inputs and prepare price and delivery quotation in response to customer inquiry.Receive, acknowledge and confirm customer PO’s. Enter customer PO’s into Company’s enterprise system.Communicate with the Company’s outside representatives and sales channel partners to coordinate commercial and technical responses to international customersProvide project / order status to clients, when requested, and proactively, by monitoring and keeping current on aftermarket orders expediting when required.

Hudson, Nh

Was the primary point of contact to handle customer inquiries via phone or email in a timely manner.Worked alongside Operations Manager to establish strong standard operating procedures (SOPs) for day to day customer service procedures.Setup new customer accounts, managed customer data and sales orders in an ERP program. Utilized customer portals for PO confirmation and shipping notifications.Reviewed and processed purchase orders from customers in accordance with strict ISO guidelines.Communicated and coordinated with internal departments such as sales, manufacturing, operations, and engineering to address customer inquiries.Accepted and processed customer complaints and RMAs through communicating with QC and manufacturing. Followed RMAs through the entire process from entering into the ERP to coordinating rework/replacements and processing credit memos.

Nashua, New Hampshire, United States

Performed all assigned tasks in a timely manner while working remotely. Processed and created orders from purchase orders or from credit card data supplied by customers.Responded and directed phone calls from external clients as well as internal departments. Responded and directed emails from customers and internal departments in a timely and professional manner. Emails reflected proper business email etiquette.Proactively assisted customers and sales team, with inquiries, requests for information, or resolution of complex issues.Handled and quickly resolved customer complaints personally or escalated issues as they arose to the appropriate departments.Handled a variety of customer-focused tasks including order entry, order questions, customer inquiries, invoice inquiries, refunds and credit processing, and estimating or technical inquiries.Setup new customer accounts, managed customer data in Salesforce and internal systems.Kept detailed records of customer interactions and transactions internally and externally.Communicated and coordinated with internal departments such as sales, manufacturing, and other customer service departments to assist in resolving customer facing issues, acting as a representative of the company to the customer as needed.Provided feedback on the efficiency of the customer service process.

Londonderry, Nh

Worked directly under the 2 top salespeople in the company as an administrative assistant, staffing nurses for short-term contracts at medical facilities and skilled nursing facilities.Additionally on hand to assist with a sales team totaling 15-20 as needed, including helping to build call lists, preparing end-of-month sales data, data analysis, and general administrative duties.Processed new profiles for potential employees, formatting resumes, calling and verifying references, nursing license verification, and background checks.Maintained the active profiles for approximately 120 nurses on assignment, including updating resumes, making reports to management of issues, and maintaining contact with facilities.Used Bullhorn CRM, pulled sales data for the entire sales team, exported to Excel and PowerPoint for monthly sales tracking, reports, and meetings on sales progress and goals. Also to export new lead data to the sales team for call lists.

Kalamazoo, Michigan Area

Kalamazoo, Michigan Area

Denny Longs’ Credit Mail Experts is a direct marketing company dedicated solely to the subprime and BHPH world. We specialize in creating and producing the best subprime direct marketing programs available. Our company is truly made up of some of the top experts in the subprime automotive industry.

Arctos Media is a web development and content management company located in Kalamazoo. Not only do they build and maintain websites, but they specialize in content management, such as maintaining blogs and social media accounts, as well as optimizing them for search engines and maintaining contact with a customer base.

* Processing customer withdrawals and deposits.* Processing customer mortgage and credit card payments.* Maintaining a positive and friendly attitude to build customer relationships.* Looking for opportunities to upsell customers on bank products.* Maintaining cash flow levels and auditing cash drawer frequently to maintain bank security.* Working with proprietary bank software to track and educate customers on banking and financials.* Maintaining a friendly and upbeat environment to establish and maintain close customer relationships.