Caitlin Roberts Email & Phone Number

• Leads integrated communications efforts across the organization that define and enhance the organization's success with our key stakeholders.
• Maintains a content calendar to ensure consistent and strategic communications across various platforms.
• Oversees and maintains DECA’s social media profiles, including content scheduling, engagement with stakeholders and tracking performance metrics.
• Manages a team of 20 DECA high school members throughout the school year to generate… Show more
• Manages a team of 20 DECA high school members throughout the school year to generate short-form video content based on their DECA experiences.
• Manages decadirect.org, including all editing, publishing, and sharing of content from outside correspondents, DECA staff, and corporate partners, ensuring information is current, relevant and aligns with DECA’s mission.

• Provided exceptional customer service to members, advisors, and other key stakeholders through the management of the phone system and informational email
• Accomplished Facebook and Shopify e-commerce integration
• Managed the in-person registration and headquarters for 18,000 attendees at the International Career and Development Conference (ICDC)
• Oversaw the everyday operations of DECA Headquarters, such as mail distribution and stakeholder visits
• Managed $12,000… Show more
• Managed $12,000 office supply ordering budget

Baton Rouge, Louisiana Area

• Accepted into highly selective AmeriCorps Program (25% acceptance rate) to dedicate 1 year of service in a low-income, failing school system
• Completed a total of 1,828.50 service hours while serving on a team with 5 other corps members, 1 team leader, and 1 impact manager to improve academic performance, attendance, socio-emotional behavior, and overall.
• Worked with 80 students in the 4th grade at Geo Prep Academy on Social Studies, Science, and ELA to improve academic… Show more
• Worked with 80 students in the 4th grade at Geo Prep Academy on Social Studies, Science, and ELA to improve academic course work through whole-class support, small-group rotations, and 1 on 1 tutoring
• Selected to be 1 of 21 members of Corps Council, which focused on bringing the corps a positive service experience through event planning, positive affirmations, and serving as a liaison to communicate problems at.

• Provided customer service both in person and through the phone systems during building hours
• Set up classrooms in the EPIC Center and interacted with professors to help meet their needs
• Assisted with troubleshooting problems with Apple products

Melbourne, Florida Area

• Responded to information messages from supporters and those seeking help and hope
• Used SalesForce and Classy to process $87,252.65 in donations
• Created 'in memory' accounts for the family members
• Sent thank you notes to all supporters
• Worked the TWLOHA booth at Creation NE selling over $10,000 of merchandise while interacting with supporters

Massanutten, VA

• Maintained friendly customer service and hospitality
• Provided information to guests
• Assisted guests in vacation needs
• Followed all cash, security, inventory and labor policies and procedures

• Worked with two children, age 10 (Male) and 8 (Female)
• Communicated with parents about daily activities and behaviors
• Organized activities that enhanced children's physical and social well-being in a safe environment
• Reinforced values like patience, respect, forgiveness, and understanding

Virginia Beach

• Maintained friendly customer service and hospitality
• Prepared specialty foods such as sandwiches, pizzas, and salads
• Followed all cash, security, inventory and labor policies and procedures

Bachelor’S Degree, Communication And Media Studies

Activities and Societies: JMU SafeRides, FReshman Orientation Guide (FROG) Minor in Theatre Studies

High School: Honors

Courses in acting, movement, behind the scenes work, history of theatre and film, video production, directing, and stage combat.

High School: Honors

High School