Caitlin Bate Email & Phone Number

British Columbia, Canada

• Acting as primary point of contact for assigned agencies with CLBC• Responsible for developing standardized service contracts or Individual Funding Agreements and negotiating the costing details and quantities of service• Responsible for liaising with the manager and other key staff regarding current funding limitations or delays and participating as a team member in local budget management• Receiving monitoring reports from service providers and individuals, families and friends: o and when a contract is individualized, reviewing to ensure plan objectives have been met; identify potential issues, at-risk concerns and service problems; o conduct on-site reviews (staffed residential facilities, homes, day programs, etc.) as necessary and investigates service provider competency issues;• Receiving financial reports from service providers and reviewing details to ensure delivery of agreed-upon services for approved funding supports• Responsible for ensuring the protection of vulnerable adults under the Adult Guardianship Act

Burnaby, British Columbia, Canada

• Act as primary point of contact for all PSI and DD individuals and their families• Responsible for ensuring all individual’s PARIS files are up to date and accurate for efficiency and quality of service• Responsible for informing individuals and families about the services funded by CLBC• Responsible for gathering information about the individual’s support needs and goals for supports and services in order to ensure accurate funding is provided • Responsible for helping individuals with the process of selecting an agency/ securing individualized funding for providing the necessary supports and services• Responsible for informing individuals of and connecting them to existing community supports when CLBC funded supports are not available/ do not meet the needs of the individual• Responsible for ensuring the protection of vulnerable adults under the Adult Guardianship Act

Surrey, British Columbia, Canada

• Acted as liaison between Pivot Point and CLBC for individuals with PSI and DD Contracts• Responsible for all CLBC related forms, including FGTs, Quarterly Reports, & ServiceLevel Reports• Managed funding and monitored service hours for individuals• Responsible for individual/family satisfaction, complaint resolution, and resolving CriticalIncidents• Responsible for all staffing for individuals & monitoring staff performance• Responsible for monitoring client progress & achievement • Responsible for engaging in community, sitting on related committees, attending Transition Fairs, creating and maintaining working relationships with other service providers & support groups• Responsible for growing and improving the Transition Planning & Adult Services Programs

Surrey, British Columbia, Canada

Behavioural Interventionist/Program Assistant 02/2012-03/2013 Pivot Point Family Growth Centre Inc. Lower Mainland BC• Performed duties of a Behavioural Interventionist • Acted as case manager for families/clients:• Managed the use of funding provided by MCFD for clients• Responsible for family/client satisfaction • Responsible for all documentation relating to client• Responsible for all staffing and scheduling front-line staff