I provided engaging customer service and fostered meaningful connections with regular customers to improve customer experience and advance business goals. As part of these functions I also responded to customer questions, defused tension, and resolved dissatisfaction. Over the course of the position, I honed versatile skills in communicating with a wide variety of individuals.

• Researched and synthesized information on social determinants of health programming and evaluation methods• Rapidly self-trained on evaluation methods and MS Access database software• Authored introductory framework on health and social program evaluation processes, norms, and best practices, tailored to the organization's needs• Analyzed cost and utilization data and generated monthly reports• Designed logic models for health and social programs• Cultivated interdepartmental and inter-organizational relationships• Trained program staff on evaluation processes and data collection• Edited reports and other documents, including reports on changes to CareOregon’s NEMT work• Conducted an organizational capacity assessment to determine readiness for evaluation work

• Researched public policy and advocacy on community health workers in other states, to provide model for Kansas• Authored report, "Lessons on Community Health Worker Infrastructure and Policy Change: Case Studies from Texas, Massachusetts, and Minnesota," to brief state health department Secretary and staff on the topic• Designed and authored award-winning academic poster (Kansas Public Health Assn.--2017 “Judges’ Choice”)• Drafted, edited, and formatted reports, fact sheets, and PowerPoint presentations• Coordinated a newsletter: kept project on schedule, coordinated with authors, drafted articles, and edited content • Collaborated on projects in a team-based setting with colleagues and partners including PhD-level research and evaluation staff, MPH-level specialists, community organizations, and public health departmentsNote: this was a one-year position through AmeriCorps VISTA.

Duties included administrative projects, mailings, internet research, and other tasks as needed.

Duties included answering phones, greeting visitors, copying, scanning, sorting mail, preparing mailings, and setting up for events.