As a Nurse Tech in the Medical ICU, my job was to support the efforts of our nursing and provider staff in the delivery of quality patient care. Responsibilities included ABG draws, urinary catheterization, glucose monitoring, wound packing/dressing, incontinence care, and cardiac monitoring. In addition, I was first assist for all bedside procedures including line placement, thoracentesis/paracentesis, and lumbar punctures. I became well versed in providing effective CPR, responding to patient emergencies, and anticipating the needs of the clinical team. In March 2020, our unit was designated as a COVID ICU and with that came further education in emergent procedures, ventilator settings, and post-mortem care. In my time there, I was recognized for my work ethic, positivity, and ability to work well under pressure.

I managed and developed relationships with key stakeholders to fill 30 available employment positions throughout the year. Through comprehensive market research, the creation of original content and the implementation of marketing campaigns, my team and I exceeded the expectations of our executive board. As a leader among my peers, I also developed educational content for in-house seminars and community education opportunities

As a member of the customer service team, my job is to create a memorable and engaging experience for each of the store's patrons. This requires having an in-depth knowledge of our product base, being able to pair products with the needs of the customer, and provide creative solutions to customer questions. Listening to the customer, engaging them with authentic conversation, and anticipating their needs are just some of the ways I create an experience that keep people coming back for more.

In my role as Day Camp Director, I direct and coordinate a team of 40+ college aged students as we create a dynamic and interactive large group experience. The success of my team has hinged on my recruitment of high-quality staff, the creation of original programming and curriculum, and a personal investment in local churches and ministries. Additionally, I have been involved in the planning and execution of the SpringHill's retreats for women and pre-teens. These large group events draw 500+ people each weekend, and my involvement has given me very tangible experience in event planning, stage design and the management of customer concerns and questions.

At the The Mayo Medical Center, I provided continual cardiac monitoring of heart failure and cardiac transplant patients. This involved communicating rhythm changes effectively with clinical staff, performing and interpreting emergent 12-lead ECGs, and initiating code procedures. Additionally, I was involved in the cooperative development of a new out-patient monitoring technology, specifically it's patient eligibility and education. As we have worked to improve the software, I have utilized my excellent customer service skills and focused attention to detail while remaining flexible and supportive.

As the Health Coordinator, it was my primary obligation to manage the operations of a primary care clinic in a summer camp setting. Daily activities included medication distribution, basic first aid, and ensuring our practices fell within the standing orders dictated by our physician. I was responsible for taking vitals, giving OTC medications, and well as contacting physician's and parents regarding the patient's condition and treatment. Furthermore, I was on call 22 hours a day for emergency incidents and was expected to perform various emergency procedures competently.

As an Exploration Guide for The North Face, it was my goal to educate and guide customers toward the retail product best suited for their activity. On a daily basis, I was responsible for greeting new customers, sharing product information, operating the cash register, and maintaining the look of the store. Further duties included stock counts, merchandising, familiarizing myself with new products, and updating the floor sets to corporate specifications.

As the Communications Director at SpringHill Camps, I directed our social media outreach and parent communication efforts for the 1-6th grade age groups. In this role I designed and implemented a new camper-parent communication system that utilized photos, video and text. I directed a small group of staff that collected the media assets and coordinated their work with parental concerns. Further duties included directing a marketing tent, coordinating volunteer participation, and leading camp tours for potential donors.

In the role of Health Officer, it was my duty to provide primary patient care in a summer camp setting. On a daily basis, my teammates and I would administer patient medications, assist medical professionals in various procedures, and respond competently to any emergencies that might arise. Other duties included charting injuries and OTC medications, coordinating trips to the emergency room, and ensuring clinic cleanliness. Throughout the summer, we served an average of 250 campers per week including those with special needs, dietary restrictions, and complicated medical histories.

As an Administrative Assistant, it was my primary job to provide support to the Financial Aid Counselors. I performed numerous administrative tasks including answering customer phone calls, scheduling counselor appointments, as well as updating/maintaing an information database. Through this job I was able to communicate effectively with people of various backgrounds, provide quality customer service, as well as create a professional first impression for the office and an engaging point of contact for our clients.

In this position, my primary role was to manage a network of communication with a high level of interconnectivity using video, photo and text. This was implemented through a parent blog that I help to design, organize and implement. Furthermore, I directed social media outreach through Facebook and Twitter, and help to create information outreach materials for parent and campers.

As a camp Photographer, it was my primary goal to capture high-quality images for online purchasing and marketing purposes. On a daily basis, I collected, edited, and published 400+ high action and portrait style photos. I also collaborated with fellow photographers to meet production quotas and publication deadlines, as well as assisted the Technical Director when called upon.