Caitlin Cumerma Email & Phone Number

Baltimore, Md, Us

Baltimore, Maryland, United States

- Coordinates and audit complex, multi stakeholder processes and system relationships- Supports federal grant compliance through tracking and monitoring records and partner organizations- Manages federal grant budget to support client-centered service delivery- Facilitates outreach initiatives to enhance program engagement and foster community participation

Baltimore, Maryland, United States

- Designed, documented, and implemented MIMA’s participation in the city-wide YouthWorks program, aimed at fostering professional development and civic engagement among high school student-intern participants.- Managed the inaugural cohort of 2 MIMA YouthWorks student-interns, overseeing their day-to-day activities and providing guidance to ensure successful completion of assigned tasks and projects focused on the Afghan refugee community in Reservoir Hill.- Assisted in the planning and development of the New American Leadership Institute 2024, contributed to logistics coordination and presenter/participant outreach efforts including coordination of and communication with 20 presenters and 55 applicants.- Participated in regular meetings and collaborations with as many as 60 community partners and assorted government officials to further MIMA’s work in the immigrant community.

Baltimore, Maryland, United States

- Create and implement new Bus Orientation Program to include drafting internal and external documents, authorship of process and procedures, and implementation of monitoring and evaluation mechanism.- Assist case management team through service documentation and case file maintenance.- Maintain in-kind donations distribution data and case notes in CharityTracker.

Landover, Maryland, United States

- Managed home staging operations for 23 refugee families with oversight over a team of 5, including inventory & vehicle logistics for a 2,000 sq. ft. donations warehouse. - Developed data collection mechanisms and dashboards for tracking and reporting on value of in-kind donations; assisted staff with fundraising events and analysis, presented fundraising outcomes before stakeholders.

Baltimore, Maryland, United States

- Delivered ESL instructional services over multiple semesters, resulting in successful passing scores on ESOL exams.- Facilitated language learning through interactive activities and real-life scenarios, fostering communication and cultural exchange.- Collaborated with other volunteers and staff to support the educational and social integration of refugees in the local community.

Baltimore, Maryland, United States

- Completed intensive, weekly professional development and capstone projects on topics including nonprofit management and governance, diversity and inclusion, storytelling, grant writing, and presentation skills.- Revised "Standards for Excellence" educational resource curriculum, expanding it from 27 modules to 45 modules; developed and implemented document revision workflows for subject matter experts in areas such as board governance, fundraising, finance, and ethics.- Oversaw high-volume document revision process for national and state versions of the Maryland Non-Profits Model Employee Handbook; wrote copy and designed internal and external communications content for updating stakeholders on changes and policy impacts; facilitated policy update meetings.- Conducted a job analysis for board member and CEO roles by researching organizational best practices in the non-profit sector; performed research, due diligence, and deployed initial/final surveys on outcomes of licensing for "Standards for Excellence" consultants.

Millersville, Maryland

- Supported operations and maintenance (O&M) monitoring, communicating with client and team members to drive issue resolution and maintain updated documentation.- Generated reports and ensured compliance with contractual timelines; managed on-boarding of new service partnerships; gathered all information and paperwork to assure all parties were updated on progress and any change orders or delays.- Led invoice processing by reviewing work orders for completion, analyzing billing, and researching customer pushback.- Sourced, deployed, and provided training to 10 on the first service software in the company, ServiceFusion, to streamline customer relationship management (CRM), scheduling, dispatch, and reporting.

Hunt Valley, Maryland

- Delivered strategic leadership across business operations, facilitating the development and implementation of internal processes to drive change and operational excellence.- Supported HR team and ensured regulatory compliance and performance improvement by creating and distributing employee and policy handbooks for 5 staff and leaders across the organization.- Created and maintained a records management policy encompassing all company documentation and communications.- Deployed high attention to detail and analytical skills to ensure 100% accuracy in processing of investment-related paperwork; maintained all legal and contractual documentation.

Columbia, Md

- Spearheaded customer service operations, consulting with customers and internal team members to scale and implement robust solutions for a fast-growing client base.- Delivered remote guidance and enforced best practices while developing subcontractor relationships and resolving requests.- Piloted team management and training, overseeing and providing support to a high-performing team of up to 10 staff.- Promoted process improvement and change management, leading the construction and optimization of processes to simultaneously manage, track, and dispatch multiple field teams in a service area spanning 12 states.- Guided project coordination and communicated with local resources to track progress and ensure efficient execution.

Annapolis Junction, Md

- Led relationship building and client management, utilizing problem-solving skills to identify and resolve inquiries and deliver robust product solutions from development to integration.- Supported project management and execution, orchestrating and leading communication initiatives and performance tracking to promote goal achievement and business development.- Offered expertise internally and externally with technical troubleshooting, financial analysis, and knowledge of local and federal incentives focused in the energy sector.

Towson, Md

- Ensured that all guests were provided with prompt and friendly service according to The Cheesecake Factory standards.- Described menu items, assisted guests in making food and beverage selections, took and rang-in orders, delivered food and beverages, processed payments, and assisted fellow team members to ensure overall guest satisfaction.- Trained and coached new hires and exemplified the values and standards of The Cheesecake Factory.

B.S. (In Progress), Cultural Anthropology

Minor: Human Rights & History

Associate Of Arts - Aa, General Studies, 4.0