Caitlin Cumerma Email & Phone Number

Baltimore, MD, US

Baltimore, Maryland, United States

- Coordinates and audit complex, multi stakeholder processes and system relationships- Supports federal grant compliance through tracking and monitoring records and partner organizations- Manages federal grant budget to support client-centered service delivery- Facilitates outreach initiatives to enhance program engagement and foster community participation

Baltimore, Maryland, United States

- Designed, documented, and implemented MIMA’s participation in the city-wide YouthWorks program, aimed at fostering professional development and civic engagement among high school student-intern participants.- Managed the inaugural cohort of 2 MIMA YouthWorks student-interns, overseeing their day-to-day activities and providing guidance to ensure.

Baltimore, Maryland, United States

- Create and implement new Bus Orientation Program to include drafting internal and external documents, authorship of process and procedures, and implementation of monitoring and evaluation mechanism.- Assist case management team through service documentation and case file maintenance.- Maintain in-kind donations distribution data and case notes in.

Landover, Maryland, United States

- Managed home staging operations for 23 refugee families with oversight over a team of 5, including inventory & vehicle logistics for a 2,000 sq. ft. donations warehouse. - Developed data collection mechanisms and dashboards for tracking and reporting on value of in-kind donations; assisted staff with fundraising events and analysis, presented fundraising.

Baltimore, Maryland, United States

- Delivered ESL instructional services over multiple semesters, resulting in successful passing scores on ESOL exams.- Facilitated language learning through interactive activities and real-life scenarios, fostering communication and cultural exchange.- Collaborated with other volunteers and staff to support the educational and social integration of.

Baltimore, Maryland, United States

- Completed intensive, weekly professional development and capstone projects on topics including nonprofit management and governance, diversity and inclusion, storytelling, grant writing, and presentation skills.- Revised "Standards for Excellence" educational resource curriculum, expanding it from 27 modules to 45 modules; developed and implemented.

Millersville, Maryland

- Supported operations and maintenance (O&M) monitoring, communicating with client and team members to drive issue resolution and maintain updated documentation.- Generated reports and ensured compliance with contractual timelines; managed on-boarding of new service partnerships; gathered all information and paperwork to assure all parties were updated on.

Hunt Valley, Maryland

- Delivered strategic leadership across business operations, facilitating the development and implementation of internal processes to drive change and operational excellence.- Supported HR team and ensured regulatory compliance and performance improvement by creating and distributing employee and policy handbooks for 5 staff and leaders across the.

Columbia, MD

- Spearheaded customer service operations, consulting with customers and internal team members to scale and implement robust solutions for a fast-growing client base.- Delivered remote guidance and enforced best practices while developing subcontractor relationships and resolving requests.- Piloted team management and training, overseeing and providing.

Annapolis Junction, MD

- Led relationship building and client management, utilizing problem-solving skills to identify and resolve inquiries and deliver robust product solutions from development to integration.- Supported project management and execution, orchestrating and leading communication initiatives and performance tracking to promote goal achievement and business.

Towson, MD

- Ensured that all guests were provided with prompt and friendly service according to The Cheesecake Factory standards.- Described menu items, assisted guests in making food and beverage selections, took and rang-in orders, delivered food and beverages, processed payments, and assisted fellow team members to ensure overall guest satisfaction.- Trained and.

B.S. (In Progress), Cultural Anthropology

Minor: Human Rights & History

Associate Of Arts - Aa, General Studies, 4.0