Caitlin Dronen Email & Phone Number

Portland, Or, Us

My work at Specialized focused on content creation (decks, video production, and documents), onboarding, continued education program development, and operational efficiencies. I worked with subject matter experts and Directors of Market Development to design continued education programs, build standardized procedures, and create various training content forms. In addition, I worked extensively with the B2B website Project Managers and website developers to create training curriculums for the new B2B website. I also hosted kickoff project meetings and led live-training curriculum development for our Salesforce Change Management project. Between one-on-one meetings, in-depth surveys, and traveling in the field with sales teammates, I consistently listened and learned what was being done efficiently and intuitively. I then utilized this information to create performance benchmarks, SOPs, and engaging training content.

Italy, Croatia, And Various Regions Within United States

I facilitated week-long biking and hiking trips around the globe for groups of 14-26 guests. Each departure required managing trip logistics, activities, transportation, accommodations, and interpersonal dynamics. I provided individualized service by anticipating and reacting to guest requests. I have demonstrated flexibility and adaptability while working with a diverse team to create an exceptional guest experience and consistently performed in customer satisfaction in the top 10% of trip leaders.

Manhattan, New York, United States

As the Community Manager of The Yard: Lower East Side location, I retained a high membership occupancy for 70 offices and shared workspaces. This position required client relationship development, operations management, team leadership, cross-functional team collaboration, event creation, and facilitation. I received and processed member rental payments monthly while maintaining financial records for the location's expenses.

Brooklyn, New York, United States

I worked alongside the Program Director to establish a weekly screening program involving filmmakers, artists, presenters, and the local community.

Ann Arbor, Michigan, United States

I interned for AAFF seasonally, covering tasks from cataloging and archiving films from previous festivals to event facilitation to screening submissions. I also used Adobe After Effects to create an animation to thank the festival's sponsors.

Bachelor’S Degree, Fine And Studio Arts

Education record