Caitlin Edwards Email & Phone Number

Manitoba, Canada

Manitoba, Canada

- Assist with compilations, reviews, bookkeeping and tax engagements - Prepare and maintain payroll and related government remittances/filings, recording of sales, accounts receivable, expenses, accounts payable and payroll transactions- Set up client files, assist with the completion of budgets and administrative planning- Perform the month-end and.

Winnipeg, Manitoba, Canada

• Trained in Task Manager, Inventory Reporting, Interchange, Exception Handling, and as a Production Senior/Operations Specialist with extensive use of CPR computer applications including Tyes, Synergize, Rumba, AEI.
• Monitor various reports and inboxes; allocate or handle any work-related issues and perform NSR duties as required to ensure accurate and timely completion
• Duties include event reporting, car ordering, work order execution, customer contact, billing, research into astrays, supplemental services and others as assigned
• Effective written and verbal communication with customers and coworkers by providing guidance to NSRs; extensive problem solving and decision-making skills on tasks at hand

Winnipeg, Canada Area

• Reconcile receivables and customer accounts and make customer courtesy calls
• Responsible for payment application, credit analysis, collection, and follow up on accounts
• Analyze invoices, debit and credit memos, and resolve billing disputes and discrepancies
• Extensive use of Great Plains and Microsoft Excel

Winnipeg, Canada Area

• Effectively coordinated all spa operations on a daily basis to ensure a smooth operation
• Provided high quality customer service and resolved all guest concerns beyond their satisfaction
• Recruited, hired and terminated spa employees, as well as supervised a staff of six
• Managed, motivated and trained employees on spa services, etiquette and procedures
• Improved customer relationship management, resulting in a Top Choice Awards nomination for a Beauty Spa in 2016
• Administered payroll and used QuickBooks to record sales receipts and invoices

Winnipeg, Canada Area

• Promoted to Assistant Spa Director/Manager
• Managed inventory and ordered spa products, retail and office supplies when necessary
• Assisted with payroll and reviewed weekly sales and financial reports to ensure targets were being met or exceeded
• Created marketing and sale promotions for spa packages and retail products
• Maintained excellent interpersonal relationships with staff and clients; handled delicate situations such as customer complaints and staff requests

Winnipeg, Canada Area

• Scheduled and organized all appointments for the spa which consisted of 15 employees
• Created a welcoming environment for all guests and visitors by providing exceptional customer service while promoting spa products and treatments
• Answered and directed phone calls, took messages, sent emails and arranged deliveries
• Processed customer transactions and ensured cash drawer balanced at end of shift
• Keen eye for error; assisted with proofreading pamphlets, flyers and letters before printed
• Processed and maintained client file information; ensured 100% confidentiality at all times

Business Administration, Accounting, 4.33 Gpa

Courses taken include: - Financial Accounting - Business Mathematics - Computing - Business Communications - Economics

General Arts

Courses taken include: - Political Science - Anthropology - Human Geography