Caitlin Hamill Email and Phone Number

I currently work in a contact centre in the Sky Mobile Technical department. I am responsible for building and maintaining rapport with customers, resolving technical issues, dealing with billing and payments. Part of this role also includes creating new sales and encouraging upgrades for both new and existing customers.

Interacting with and assisting customers until they receive a service which is 100% satisfactory. Understanding and analyzing sales figures and using this information to improve business. Administrative tasks, including Microsoft excel. Visual Merchandising and presenting the company in an attractive and appealing way for the customer. Ensuring the store is in keeping with high company standards. Cash handling including working from tills and banking matters.