• Administered CRM system including developing, collecting, reporting, inputing, and verifying information• Acted as liaison between other departments, vendors and partners while managing projects from start to finish ensuring completion by deadlines• Produced monthly, quarterly, and annually reports, spreadsheets, sales proposals, presentations, and internal paperwork for Workplace Partners including top workplaces and prospects while updating management with performance numbers, promotions, contests, and successes.

• Executed various administrative tasks, keeping calendars, scheduling, process check requests, track and log accounts, submission of expense reports, monthly incentives • Established and update projects and communicate objectives to team members and other departments involved • Served as the executive key point person within the department to keep operations running smoothly

• Projected a positive image of a representative of the Credit Union while responding to member requests, questions, escalations • Offered mentoring and training to tellers to build improved relationships with members • Worked closely with branch managers to ensure branch is running efficiently• Developed strategic sales competitions to help tellers enhance their sales goals

• Provided excellent member service while processing standard teller transactions including depositing checks, loan payments, balancing cash drawer, cross selling• Established and maintained relationships with members and businesses on all levels

• Assisted in the execution of all in-game promotions under the direction of the Game Operations Coordinator• Helped market products and services to fans during games and events