Caitlin Kern Email & Phone Number

- Strategic efforts centered around my full portfolio of clients by building relationships with multiple contacts within each account, designing account action plans, and executing on intervention plans when necessary- Work closely with the Academic Innovation team to foster a successful transition from primarily professor conversations to administration conversations- Implement new customers by initially learning their needs, configuring software, identifying faculty users, and conducting training with administrators, instructional designers, and faculty- Assist in securing future contract renewals by managing each relationship which includes keeping meticulous notes on customer disposition, health, and account activities for organizational insight in Salesforce

Chicago, Illinois, United States

- Providing exemplar support to our paid partnership institutions - Worked towards measurable outcomes of success to ensure contract health and longevity- Created and facilitated training and presentations on software as well as topics in a broader educational lens

Arizona, United States

- Demonstrated a deep understanding of products within the company to produce high-quality content- Created, maintained, and edited high-impact and quality materials such as knowledge based articles and other collateral needs- Established content that maintains high writing standards that are brand-focused and aligned to company tone- Built and developed training materials for internal audiences to support onboarding

Timonium, Maryland, United States

- Highly effective educator for students of all levels- Originated rigorous curriculum for academic growth- Developed positive student-centered positive - Established a dynamic partnership with co-teacher and team- Detail orientated while maintain student management systems (student data)

- Created online and digital curriculum during the pandemic- Utilized multiple online platforms, digital tools, and multi-media to create daily presentations- Developed asynchronous and synchronous content

- Lead team by focusing on building interpersonal relationships and trust- Developed invaluable sportsmanship and integrity qualities while competing in a highly competitive environment- Acquired time management skills by maintaining a 3.2 GPA while attending all mandatory team functions- Improved team culture by mentoring underclassmen and passing on team standards and values- Commit 40+ hours/week of hard work, dedication, and thoughful presence- Served as a liaison between coaching staff and teammates to ensure transparent communication