Review finalized data results and confirm accuracy before sending to Payroll. Assist with corrections for individuals and/or plans. Research trends and errors on a monthly basis and present to Leads. A first communication contact regarding policies, corrections and awards that need to be processed. Assisting with a new system build. With the current system ensuring calculations are correct and apply policies to changes a Lead requests.

• Knowledgeable in UnitedHealth Group Verification of Employment policies.• Work with vendors for Verification of Employment inquiries and request.• Respond to employee, former employee and third party form and letter request.• Assist our Legal and Employee Relations Compliance team with subpoenas.• Created job aids for new team members.• Complete HR Operation request: timesheet and PTO corrections, off cycle request, print off request.

• Knowledgeable in HR HelpDesk, HRdirect Portal and the transition to the Hub, Global Self Service, Xerox- Dependent Verification and other UHC Benefit systems.• Use Microsoft Office applications to assist with case work and projects.• Continued to work with VCC and IEX for calls and schedules.• Assist and completed cases that are opened by HRdirect Service Advisors and Tier 2 Departments.• Meet our 5 day SLA in a timely order.• Received training for Open Enrollment and Benefits.• Uphold the policies of UnitedHealth Group, the Benefit Handbook and Federal Regulations as well.• Assisted with program testing for Open Enrollment and Qualified Events.• Was the primary specialist to assist with:o Life Insurance inquiries for employees or their family memberso Complete letters and forms for employeeso Assist Tier 2 teams and Total Rewards with letter and form inquirieso Complete Subpoenas and Child Support Orderso Dependent Verification cases and work with our Xerox contacts• Assisted transitioning benefits to Aon Hewitt:o Reviewed processes, solutions and Standard Operating Procedures (SOPs) to ensure they were up to date on how we handle cases. These were then shared with Total Rewards and Aon Hewitto Provided our Tier 2 teams with the Aon Hewitt’s contact information for the transition of inquiries

• Assisted employees and former employees with their inquiries.• Upheld the policies of UnitedHealth Group.• Worked with VCC and IEX for calls and schedules.• Became knowledgeable with HR HelpDesk, HRdirect Portal and Global Self Service.• Was trained in the three points of communications for HRdirect; chat, web cases and phone.• Assisted doing Side by Sides with new Services Advisors joined the team.• Assisted with two I-9 projects for Employee Relations Compliance:o The cleanup of paper I-9s while moving from G&K to Corporate.o Trained other Service Advisors on how to assist with the papers.o Assisted the Employee Relations team with an acquisition in order to complete I-9s within the three day deadline.

• Recruited seniors to volunteer on the seniors for the Annual Fund team.• Presented to four classes on the benefits of the Annual Fund.• Executed an effective student thank you campaign.• Assisted in planning the student campaign for Give to St. Kate’s Day.• Planned logistics for the 2nd Annual St. Kate’s Philanthropy Week.• Planed and hosted events on campus for alum, students, staff and faculty.• Wrote debriefs after the event was done.• Researched other off campus programs that will benefit our St. Catherine’s development and events.• Gathered and organized supplies to complete mailings and send them out in a timely manner.

Effectively call Alums for gifts towards the school, students, staff and faculty.• Raised $6,400 in individual gifts and pledges for the Annual Fund.• Communicated with alumnae from various degrees and programs across the University.• Experience calling donors in all giving categories with an emphasis on Sybunt and Lybunt calling.• Secured an average of 30% of pledges on credit card.• Trained new callers by conducting role plays on an individual and group setting.• Mentored new callers in rapport building and interacting with CampusCall.• Trained and became familiar with the caller interface of CampusCall.

Researched programs that would benefit the tutoring program. Created Excel documents for scheduling teachers dn tutors. Put together organization systems. Help other Inters complete their projects.