Caitlin Moreno Email & Phone Number

Empathetically orchestrated the First Notice of Loss process by meticulously gathering crucial information to facilitate comprehensive claim investigations.• Streamlined services coordination to accelerate claims processing within established guidelines.• Produced detailed loss reports, verified and explained coverage, and executed effective damage assessment protocols for meticulous documentation.• Managed inquiries related to claims procedures, set clear expectations for next steps, and ensured precise documentation and resolution.• Addressed status inquiries and appropriately referred customers to the appropriate adjuster when needed.• Thrived in a fast-paced, high-volume contact center setting, adeptly handling back-to-back calls and multiple systems while delivering exceptional member interactions through various communication channels.

• Surpassed sales targets by over 200% within the initial month of tenure.• Proficient in space planning, material selection, and project management to guarantee smooth project execution from inception to installation.• Merged a passion for design with a history of boosting revenue growth.• Continuously outperformed sales objectives by crafting personalized interior design solutions that resonated with clientele.• Showcased a discerning eye for aesthetics coupled with a profound comprehension of client requirements.• Cultivated robust client partnerships and adeptly conveyed design concepts with clarity and impact.

Bulverde, Texas, United States

Obtained NMLS number and worked with originating loans for new clients.

Katy, Texas, United States

Associate'S Degree, English

Certification, Interior Design