Caitlin Nothard Email & Phone Number

Brisbane, Queensland, Australia

As an independent statutory authority, the Public Guardian works to protect the rights, interests and wellbeing of adults with impaired decision making and young people in the child protection system. As a Senior Guardian, I am responsible for undertaking structured decision-making for personal and health care matters for adults where the Public Guardian is appointed as guardian or as attorney. My role is to provide advocacy around client matters and ensure a client’s rights, interests, views, wishes and preferences are elevated and centred in all decision making and advocacy activities.

Australia

A not-for-profit social enterprise that focuses on the inclusivity of people in all areas of the community.Achievements:• Successfully leading a team of Support Coordinators in assisting participants in navigating the NDIS space, implementing their chosen service providers while maintaining plan budgets and successfully working towards their NDIS plan goals. Provide Team Leader assistance to a small team of Support Coordinators.• Assist in the obtaining of provisional approval of Specialist Support Coordination with successful completion of external auditing. • Extensive development of policies, practices, and processes within the Support Coordination team into an effective• Assisted in developing a structure of tracking Key Performance Indicators (KPI’s) within the Support Coordination team . Assisted in maintaining steady growth to the Support Coordination participant caseload and increased the consistency, stability of reporting.• Effectively contributed to NDIS planning, stakeholder, and team meetings to ensure appropriate practices, policies and procedures are implemented to address the participants goals and support requirements.Responsibilities:• Provide supervision to a small team of Support Coordinators• Successfully navigating the performance management of a Support Coordinator. • Monitor KPI’s, reporting and auditing of participant caseloads and help in the development of Support Coordinator’s skills.• Assist in navigating the monitoring of office requirements.

Nudgee, Queensland, Australia

A not-for-profit organisation providing community services across Queensland to empower people to work toward meeting their goals, hopes and aspirations. Achievements:• Extensive experience in providing Support Coordination, and Specialist Support Coordination.• Work collaboratively with Office of the Public Guardian (OPG), Public Trust Queensland (PTQ) and various mainstream, NDIS, and Community stakeholders.• Support participants to navigate complex situations with the occasional linking in with Queensland Police Service and Queensland Ambulance Service. • Demonstrates flexibility, problem solving and resourcefulness in service provision and utilising a solution focused, client centred practice in supporting participants.• Displayed strong time management, punctuality, reliability, and organisational skills which allows effective management of time, job requirements and consistently meeting KPI’s.• Effectively work within a multidisciplinary team to navigate NDIS, mainstream, child safety, education, Justice and Corrections and health-based systems • Successfully complete mandatory NDIS reporting and internal documentation tools.Responsibilities:• Undertake tasks of service navigation, support coordination and specialist support coordination for NDIS participants.• Collaborate with NDIS participants, stakeholders, and service providers to assist the participant to work towards their goals following legislation, NDIS requirements and internal policies and practices.• Aid in the development of Service Agreements, Quotes and Schedule of Supports for NDIS participants to engage with chosen services.• Complete required NDIS reporting requirements as per the Support Coordination Referral for Service.

Newmarket, Queensland, Australia

A not-for-profit organisation providing support to people with a disability.Achievements:• Work directly with multi-disciplinary stakeholders to support NDIS participants and their families.• Effectively contributed to NDIS planning, stakeholder, and team meetings to ensure appropriate practices, policies and procedures are implemented to address the participants goals and support requirements.• Demonstrates flexibility, problem solving and resourcefulness in service provision and utilising a solution focused practice in supporting participants.• Undertaken a strong learning curve in the role of support coordination and has maintained a positive and determined attitude.• Displayed strong time management, punctuality, reliability, and organisational skills which allows effective management of time, job requirements and consistently meeting KPI’s.Responsibilities:• Undertake tasks of NDIS service navigation, and support coordination for NDIS participants to ensure adequate service provision.• Collaborate with NDIS participants, stakeholders, and service providers to assist the participant to work towards their goals.• Aid in the development of Service Agreements, Quotes and Schedule of Supports for NDIS participants to engage with chosen services.• Complete required NDIS reporting requirements as per the Support Coordination Referral for Service (RFS).• Effectively utilise organisational processes and policies, data systems and record keeping practices to ensure compliance and consistency.• Monitor and report on adherence to KPI’s and service provision to ensure contractual requirements are met.• Promote an awareness of disability and mental health related issues faced by participants within the community.

Maroochydore, Queensland, Australia

A not-for-profit organisation aimed at providing opportunities for participants within their local community.Achievements:Provided support to a NDIS participant to successfully appeal a NDIS decision surrounding the removal of Supported Independent Living (SIL) from her plan period. This resulted in the overnight support being re-instated into her plan.• Effectively assist a NDIS participant to implement appropriate and effective services within the space of the first plan period to ensure the health, wellbeing, safety needs are met.• Effectively contributed to NDIS planning, stakeholder, and team meetings to ensure appropriate practices, policies and procedures are implemented to address the participants goals and support requirements.• Effectively completed relevant trainings as required to build my knowledge and understanding of the support coordination role.Responsibilities:• Collaborate with NDIS participants, stakeholders, and service providers to assist the participant to work towards their goals.• Aid in the development of Service Agreements, Quotes and Schedule of Supports for NDIS participants to engage with chosen services.• Effectively connect participants to service providers, resources, and information through quality service coordination.• Monitor and report on adherence to KPI’s and service provision to ensure contractual requirements are met

Red Hill, Queensland, Australia

Provider of centre-based Community Participation, Short Term Accommodation (Camps) services and Assistance with Daily Life services for individuals with a disability Achievements:• Promoted to Team Leader of the multiple social clubs, respite weekends away and holiday programs contributing to an enhanced experience for NDIS participants, many of whom have high level disabilities and derive great satisfaction from the social experiences.• Nominated for a manual handling coach position to provide internal training regarding safe manual handling practices within a workplace where we experience complex manual lifting with high needs customers. This has led to a reduction in workplace injuries.• Support NDIS participants to access the community using appropriate Assistive Technology and participate in appropriate and accessible events and locations.Responsibilities:• Provide a personal level of care whilst working with complex and challenging behaviors including restrictive practice participants.• Support participants in one-on-one and group-based settings to achieve goals and meet individual needs and coordinate the delivery of appropriate services which are effective, responsible and value for money.• Organize, plan, and facilitate multiple short term accommodation weekend trips to assist in achieving goals, developing skills and provide the opportunity for customers to try new experiences

Newmarket, Queensland, Australia

A social enterprise that provides dedicated assistive technology and works directly with members of the community to solve individual problems of access and independence.Achievements:• Nominated for an internal consumer experience award for effective and appropriate communication with customers leading to better outcomes for both customers and the business.• Contributed as part of a multi-disciplinary team to update LifeTec’s intake process and policies.• Utilises the Australian Government’s Translating and Interpreting Service to better support people who are from Culturally and Linguistically Diverse backgrounds, in our provision of needs analysis and the presentation of service solutions.• Provided leadership of the onboarding process, initial Service Agreement development and existing Service Queues while assisting to aid with any complex enquiries that arise. This contributed to improved process efficiency and expedited customer outcomes.• Ongoing support to Occupational Therapists and Speech Pathologists with Assistive Technology, Complex Home Modification and Augmentative and Alternative Communication as required.Responsibilities:• Collaborate with NDIS and My Aged Care customers and their families to assist them to meet their goals and get the best out of their NDIS plan or My Aged Care package.• Assist customers to build their understanding of their plan and implementation options• Contribute to Referral Management Meetings to discuss the existing Service Queues, staff member caseloads and KPI’s as well as problem solve complex cases.• Utilising best practice organisational standards, as well as personal integrity and NDIS legislation and guidelines while meeting individual performance requirements.• Implementing best practice, client-focused, organisational standards, policies and NDIS legislation and guidelines

Newmarket, Queensland, Australia

A not-for-profit organisation providing support to people with a disability.Achievements:• Provided autonomous and team-based support that was appropriate, client focused and sustainable for our diverse customer needs.• Provided urgent short-term accommodation and respite support for an individual within their home as requested by the individual and their family. This saw the family through a difficult and traumatic period and enabled them to better cope with the challenges. Responsibilities:• Utilize individual case notes, personal and medical information, staff progress notes and allied health professionals support information to provide support to individuals on a regular basis.• Collaborate with family members, coordinators and co-workers regarding shift changes, availability, and daily support services to ensure the customer received their required support

Mt Ommaney Special School

Program designed to keep participants socially active and maintain their independence with the help of structured group activitiesAchievements:• Promoted to Team Leader to aid and improve the management and day to day running of the Holiday ProgramResponsibilities:• Undertake appropriate supervision of children with various disabilities in a safe and positive setting.• Utilise safe practices while completing Percutaneous Endoscopic Gastrostomy (PEG) feeding and medications for a young person attending the holiday program

Graduate Certificate Of Business With A Specialization In Ndis Studies, Ndis Studies

Graduate Certificate of Business with a Specialization in NDIS Studies was completed in 2021. This certificate extended my professional.

Bachelor Of Human Services And Bachelor Of Justice, Criminology, Child And Family Services

Throughout these studies, I have two dominant achievements to be noted: - Selected as one 0f 80 students from across Australia to attend.

Certificate Two In Business (Bsb20101), High School/Secondary Diplomas And Certificates