Caitlin Rodriguez Email & Phone Number

Granby, Ct, Us

United States

I partner with the People Ops Lead as an HR team of 2 to facilitate payroll and benefits for the 5 subsidiaries that Obran owns, amounting to 7 different payroll runs on a biweekly schedule for approximately 500 employees. I function as the lead ADP WFN liaison between Obran and its subsidiaries. I create new company codes, transfer associates from 1099 to W2 workers, setup new state jurisdictions, and allocate wage garnishments. I maintain federal, state, and local compliance across 17 different U.S. States, India and the Philippines and I contribute to the staffing process by onboarding, offboarding, and maintaining talent.

East Windsor, Connecticut, United States

Worked with a team of two to provide HR services to the PTL Northeast Area, containing five districts, and over 1100 employees. Ran a business with a focus on talent acquisition and retention, associate relations, compensation and benefits, and the acquisition of new companies.

West Hartford, Connecticut, United States

Acted as the Human Resources Team for a Small Format Target with 100+ team members. Reported directly to the Store Director and ran a business that monitored payroll, compliance, scheduling, and continuous team training. Lead the entire staffing process from screening, hiring, onboarding, and maintaining talent. Improved team morale and implemented the newest technology for team members to access.

Windsor, Connecticut, United States

Partnered directly with the Human Resources Executive Team Lead to help perform daily tasks for a team of 200+. Daily tasks included monitoring timecards, compliance and overtime. Oversaw team’s completion of monthly training modules and evaluated and reported on daily attendance. Processed payroll and helped recruit, hire, and onboard new employees. Key Accomplishments: • Facilitated over 20 orientations and onboarded 75 new team members for the 2020 holiday season. • Transitioned the team to paperless scheduling and implemented UKG Workforce for digital schedule viewing. • Developed a more engaging team culture that recognized key cultural events such as Women’s History Month, Black History Month, and Transgender Awareness Week. • Navigated COVID-19 protocols in the workplace and adjusted to the fluidity of changing practices around leave of absences, close contacts, and vaccine distribution

Windsor, Connecticut, United States

Supported online order fulfillment for a medium-sized store that averaged about 800-1000 projected orders a day. Managed time effectively to consistently achieve green metrics and began training new team members within two months of holding the position. Key Accomplishments: • Averaged a Pickup UPH of 47.5% with >8,000 units attempted and an INF rate of 7.87%.• Averaged a SFS UPH of 64.29% with >18,000 units attempted and an INF rate of 9.67%. • Averaged a Pack UPH of 163.51% with >3,500 units packed

Canton, Connecticut

Supported the entirety of the online order fulfillment department and maintained daily routines which included order picking and packing, trailer loading and unloading, and managing shipping materials. Delivered exemplary customer service and outstanding online order fulfillment while partnering with management to advance store goals. Key Accomplishments: ● Awarded holiday shift lead position two years in a row due to standout performance. Trained and led a team of 10 new associates. Taught them the entirety of the fulfillment process including picking, packing, and shipping orders via FedEx Ground or prepping for In-Store Pickup. ● Rated most proficient fulfillment associate in the district out of 900. ● Cross-trained in multiple departments including POS, clothing and housewares, replenishment, audits, clearance markdowns, and returns/customer service.

Windsor, Connecticut

Welcomed guests to museum and provided helpful information and excellent customer care. Promoted benefits of museum membership and processed new/renewal memberships. Merchandised inventory and performed POS duties in gift shop. Responsibly managed keys and security codes.

Hartford, Connecticut Area

Created social media profiles using Facebook, Twitter, and LinkedIn for small businesses in the New England area through a start-up consulting firm. https://helpgrowct.com/about/Past Client(s): - The Assistant Services (home-cleaning service based in Brooklyn, NY) - Design Build Consultants Inc. (wine cellar specialist based in CT) - Proffitt and Associates (tax and IRS preparation and representation based in Washington D.C.)- SolaLum (solar energy company based in CT)

San Marcos, Texas

Opened a new restaurant and was promoted to shift lead within the first four months. Took orders for and prepared food for customers to ensure a successful dining experience. Prepped food and balanced registers. Opened and closed the store, took deliveries over the phone, and inventory of food stock. Trained new employees.

San Marcos, Texas

Worked in a student bookstore that was an alternative to on-campus book buying. Began as a customer service representative and worked at the front of the store retrieving books for customers. Also input books into the computer system using a unique code system. Was promoted within a year to cash handler and operated cash registers in-store as well as at remote locations around San Marcos.

Washington D.C. Metro Area

Wrote three unique blog posts per month for ChoiceWords, URGE’s official blog relating to sexual and reproductive health issues. Conducted original reporting on state, local, and campus policy. Key Accomplishments: ● Was the first student at Texas State University to receive the internship and have it approved by the journalism department’s internship coordinator. ● Attended the National LGBTQ Task Force Conference “Creating Change” as a student journalist.

San Marcos, Texas

Was the first person prospective students and parents spoke with at Texas State. Utilized multi-line phones and clerical skills. Input detailed student information regarding admissions criteria into computer systems as well as scanned and indexed physical transcripts and test scores.

San Marcos, Tx

Produced original lifestyle and human-interest reporting for the Texas State University campus newspaper with an audience of 38,000 students. Submitted two stories per week. Key Accomplishment: ● Primarily covered San Marcos’ emerging LGBTQ culture/ community including the town’s first pride parade and first gay bar opening.

Canton, Connecticut

Worked in a retail environment with heavy emphasis on product knowledge and organization. Gained cash handling skills. Worked inventory shifts.

Bachelor’S Degree, Mass Communication/Journalism

Activities and Societies: Honors Learning Community, Texas Freedom Network, Texas State Feminists United,+ Awarded a Bachelor of Science.

High School, 3.5

Activities and Societies: Mass Communication Media Magnet, Reveille Literary Magazine, Speech and Debate.+ Graduated in DAP.