Caitlin Johnson Email & Phone Number

United States

At Bold-Bird, we help leaders identify the 'how' - the systems, processes, and key actions they need to align their 'why' - their desire to do meaningful work to a career bursting with impact. *Developed and facilitate a framework incorporating performance improvement and behavioral-based processes and tools to help individuals identify value and meaning in personal and professional environments and how to develop and execute sustainable solutions to achieve future success*Advocate for human-centric leadership and development by incorporating Change Management principles in the foundation of all offerings; engaging the heart and the mind to maximize results

Gamification consultant and advisor for L&D Leaders, Operational Leaders, CEOs of start-ups, entrepreneurs, business leaders.Experienced gamification practitioner with over 10 years of experience designing engagement strategies utilizing gamification principles to increase business results and employee engagement Advise on ways to incorporate engagement strategies and elevate recognition culture within organizations as well as advise on functionality and design of software and apps.

International Keynote Speaker focusing on Gamification, Goal Achievement, Establishing Habits that Stick, Optimizing your Strengths to Make Impacts, Operational Excellence, Change Management, and Employee Engagement

Building end-to-end strategies and programs that inspire teams to achieve epic results by: *Identifying organizational and team mission and values*Designing Leadership Development, Emerging Leader and Internship Programs*Building healthy team cultures with high trust and transparent communication*Establishing clear goals and objectives*Implementing processes that provide role clarity and focus to execute goals*Establishing processes for performance improvement and operational excellence*Infusing ongoing recognition to celebrate wins

Co-founder and Coach of the Campus to Corporate Podcast support recent college graduates and early career professionals as they transition into the corporate world. This podcast empowers early career professionals to navigate their career journeys with confidence.Launching January 2025 launch.

Salt Lake City, Ut, Us

*Experienced Leadership Development facilitator and The 4 Disciplines of Execution facilitator*15+ years of experience, having trained global leaders on how to achieve results and support behavior change at scale.*I develop and coach highly effective leaders who in turn engage and inspire others to achieve results.

Atlanta, Ga, Us

*Helping clients build legendary brands with customer and employee engagement engines.As a Senior Consultant, I bring 15+ years of experience to clients and offer tailored Learning and Development strategies, effective Communication strategies, Strategy, Execution, and Engagement strategies, and Executive Coaching for leaders.

San Diego, California, Us

Vistage is the world's largest and most comprehensive executive coaching organization for small and midsize businesses with $1M - $1B in revenue. Solutions are purpose-built for all leadership levels, including CEOs, key executives, business owners, and emerging leaders.

Mooresville, Nc, Us

* Create and execute a three-year Change Management strategy to support a Talent Acquisition Transformation which will impact people, processes, and technology (AI Technology, CRM, ATS)* Develop and execute an internal, global communication strategy to inform and support over 300,000 associates with the Talent Acquisition Transformation and their role in utilizing new technology and processes* Partnered with senior leadership in Organizational Design of segments of the Talent Acquisition team to reinforce company culture, goal achievement, process improvement, and operational excellence * Consulted with senior leadership to identify KPI goals that engage the heart and mind of associates by driving company objectives that also instill a sense of purpose within the team * Gamification consultant, developing strategies that intrinsically motivate teams, instill, and reinforce associate engagement and support sustained efforts towards results. Within 90-days, the number of hires made increased 39% and the time to hire was decreased by one full day YOY

*Develop a strategy and customer success model for a learning and development immersive learning software and operating model start-up*Write and build simulation content to support virtual immersive learning techniques which incorporates an operating model that supports growth through practice, coaching, and feedback*Advising new customers through the development of this immersive learning strategy and the adoption of the Bright software platform

Bethesda, Md, Us

* Developed a global learning and development strategy to support the integration of new customer data technology, launched and executed training plan to 7200 hotels across 30 brands in 134 countries - raised software adoption in 8 months to 89% with 51% of those hotels translating data findings into action plans to positively impact customer service*Collaborated across the organization with business leaders and executives to identify and develop creative training solutions to impact employee development and customer satisfaction; resulted in successful mentorship of functional leaders at 42 underperforming hotels resulting in 73% of hotels increasing customer satisfaction YOY within 90 days*Collaborated with remote team to develop content to support functional leaders through innovative virtual best practice forums – averaging 380 virtual attendees, developing a ‘virtual community connection forum’ reinforcing company values and culture by supporting and engaging leaders as they drive results

Bethesda, Md, Us

*Program manager and virtual facilitator; lead a two-year $4.5M global training project from inception to completion, demonstrated effective business acumen through strategic planning, budget management, team development, and goal achievement - oversaw curriculum development and instructional design, managed vendor and stakeholder partnerships and integrated continuous improvement mind frame with fully remote global team– resulting in training 3000+ global leaders due to acquisition*Measured and analyzed impact of learning and development initiatives, developed sustainability solutions including innovative virtual training resources to continuously improve programming for over 7000+ global leaders*Gamification subject matter expert, developed annual corporate employee engagement strategy to counter historically low scoring customer satisfaction months, spearheaded cross-team efforts in designing, building and executing custom gamification software and communication plan which increased employee engagement as well as customer satisfaction scores between +0.8 to +1.2 points YOY within 90 days

Bethesda, Md, Us

* Gamification subject matter expert; developed custom strategies to counter historically low scoring customer satisfaction for the overall annual corporate strategy, as well as regional-specific strategies, and brand-specific strategies * Spearheaded cross-team efforts in designing, building, and developing custom gamification software and communications plans which resulted in highly engaged teams increasing customer satisfaction scores on average +1.0 points YOY within 90 days * The 4 Disciplines of Execution (FranklinCovey training) Program manager; lead a two-year $4.5M rigorous Americas training project due to acquisition - training 3000+ leaders, oversaw strategic planning, managed budgets, curriculum development, and instructional design, managed vendor and stakeholder partnerships, and integrated continuous improvement mind frame with a fully remote global team by incorporating strategic milestones and checkpoints to review the effectiveness and realign as necessary * Master Certified facilitator and trainer, analyzed, and measured program effectiveness, managed multiple complex projects, crafted internal communications, conducted a needs analysis, and developed sustainability solutions including innovative virtual training resources to continuously improve programming for over 7000+ global leaders. Trained over 70,000 leaders over the lifespan of this role.* Conducted field research and help desk analysis to provide feedback and suggestions for software enhancements to vendor utilizing agile methods

Pinellas County, Florida, Us

* Taught between January 2010 – July 2011 and August 2014 – December 2014* Designed and customized adult education curriculum including syllabus, homework assignments, individual and group activities, teaching materials and handouts for 8-week courses and full semester courses for in-person, virtual and blended teaching environments*Instructed and delivered lectures to undergraduate students, initiated classroom discussions, evaluated performance and provided regular feedback * Subject matter expert with ability to effectively convey understanding to students

* First HRM for growing family-owned and operated retail company, managed department for 200 employees, 34 satellite retail locations and a warehouse* Mediator for employee relations, monitored compliance with Federal Regulations, oversaw worker’s compensation, unemployment, OSHA and LOA * Implemented and streamlined new annual Performance Review process, new HRIS system, new payroll system, new hiring process and created SOPs for each process* Responsible for recruiting, interviewing and hiring all warehouse employees in prep for seasonal rush * Payroll administrator bi-weekly for hourly, exempt and non-exempt salary employees* Researched benefit options and organized roll out of new benefit program which included conducting virtual trainings outlining benefit options* SHRM Member

Master'S Degree, Interpersonal Communication

Bachelor'S Degree, Interpersonal Communication