I specialise in optimizing product engagement and driving feature adoption through data-driven insights. Leading the Appcues initiative, I championed a feature adoption strategy that resulted in a 400% increase in new feature exploration and a 31% improvement in active feature usage. I collaborate closely with product and marketing teams to integrate user feedback into product development and campaigns, driving continuous improvements in user satisfaction.

Working in supporting the Victorian Department of Health COVID-19 Vaccines bookings during the coronavirus pandemic.Within this role, key responsibilities are:• Liaising with 50+ inbound callers on a regular basis to resolve customer queries.• Understanding unique client needs and accordingly booking vaccine appointments.• Providing critical information regarding COVID-19 vaccination bookings.• Contacting close contacts and confirmed cases to advice on quarantine requirements.• Navigating and adapting in an agile environment to upcoming situations and guidelines relating to the pandemic.

I was responsible for a range of operational and administrative tasks. This entailed computer operation tasks for accurate delivery of customer payrolls and payments to their employees.