Caitlin Terry Email and Phone Number

- Lead estimation, build, testing and release for new product within the Merri event planning ecosystem- Released changes that increased visibility of upgrade path by 25% and increased upgrades by 12%- Created documentation plan for full company, facilitating the move from scattered documents tofull-fledged Notion wiki

-Lead evaluation and correction of accessibility issues across the web experience, including alt images, screen reader requirements- Instituted new procedures across design, marketing and engineering departments to the system met WCAG2 standards and conducted trainings to align full company to the requirements and benefits of new policies- Lead full redesign and rebuild of the Splendid Spoon logged in system from early brainstorming to final delivery- Worked with third party design resources to apply new design systems across all pages- Defined vision for Splendid Spoon’s logged in digital experience by conducting in-depth discoveryincluding data analysis, user feedback and stakeholder requirements to map Platforms teamroadmap to company goals- Established Customer Advisory Board as a method to gain deep insight into customers’ needs,conducting regular panel discussions on various topics

- Product manager for platform integration with Shopify, creating a simple integration for users to install Hero product as simply as installing other apps, cutting down integration time from 4-6 weeks to 2 minutes and bringing in a GMV of over $1mil for our users- Iterates quickly on newly released features, using insights to adjust deployment to provide better value to users- Works cross functionally with other product teams in the business to build automation of Hero services to enable easy integrations- Creates user stories and facilitates sizing and breakdown/detailing of stories so engineers can easily deliver on requirements- Defines vision for Platforms team by conducting in-depth discovery including data analysis, user feedback and stakeholder requirements to map Platforms team roadmap to company goals - Line manages team of developers and QA

- Managed the entire technical integration of the Hero product onto our partner’s websites, including javascript implementation, data indexing, customization, end-to-end, UAT, and smoke testing, and bug fixes- Established current implementation process and guidelines-Collaborated with internal + external stakeholders to review requirements and set goals for each new client launch- Investigated all reported bugs, creating bug reports, triaging all issues and ensuring timely resolution- Conducted pre-sales technical validation call with all prospective clients to ensure compatibility and ease of implementation

- Worked collaboratively with agile teams to define and execute expansion of product to the UK, including ensuring GDPR compliance- Conducted extensive research to determine requirements for product enhancements- Used agile methodology to iterate with UX designers and software engineers to develop and release optimal product solutions

-Manages several special projects, including oversight of the build and launch of a new app feature using AI and OCR technology-Tests, implements, and presents new site features and innovations to relevant personnel-Participates in brainstorming and planning meetings with stakeholders to determine new features and product goals-Successfully launched a new feature within both Android and iOS platforms, used by hundreds of clients every day

-Provides hands-on and remote training for staff and management of residential properties to use the BuildingLink software, recommends customization and tailoring of BuildingLink user experience based on customer feedback and individual needs-Collaborates with the support, sales, and development departments to test and refine new features, advocate for users and secure customer relationships

-Managed both day to day operations and long term projects of a boutique wine importer-Processed orders, filed official documents with appropriate governing bodies, communicated directly with clients and producers, managed inventory, and monitored accounts payable and receivable using QuickBooks-Represented the company at important functions, including charity events, wine tastings, and auctions-Evaluated potential acquisitions and partnerships with the CEO to determine strategy

. Certified Swim Instructor for children, aged 6 months to 12 years old. Conversed weekly with parents and caregivers about child’s progress

-Administration of orthopedic braces and devices to patients in post-operative, inpatient and clinical settings, prepared progress reports and followed up with patients at Columbia Medical Center-Answered any and all patient questions via phone or in person and resolving issues between doctors, nurses, insurance companies and patients

Provided administrative support to the Vice President, including scheduling, payroll, client communications, and life-cycle of product from initial customer order to final shipment and payment collection

Counselor for children, ages 8-15; Children all came from foster homes (camp is for abused and neglected kids). Responsible for a group of between 3 and 6 children for 1 month of sleep-away camp