Caitlin Vigil Email & Phone Number

Fruitdale, Al, Us

Remote

-Manage the preparation and processing of invoices, ensuring accuracy and timely submission to maintain positive vendor relationships.-Assist in the compilation and verification of employee timesheets, streamlining payroll processes and reducing discrepancies by 25%.-Collaborate with finance and HR teams to resolve payroll discrepancies and address employee inquiries related to timesheets and payment.-Maintain organized filing systems for financial documents, ensuring easy retrieval and adherence to data privacy regulations.-Verify timesheets against invoices to make sure that vendors are paid accurately and on time based on employees worked hours. Dispute charges against vendors when over charged for hours worked.

Remote

-Provide excellent support and service to customers spanning 18+ members within predefined metrics set forth by the company.-Obtained 4 perfect scores on quality assurance reviews for the month of December, back to back, after only 1 month on the floor. Customer satisfaction and resolution with majority of calls.-Understanding of outages and watching for patterns with customers and members to track and report to current workforce advisors when issues arise.-Chosen to join POD 4 after only 1.5 months of being on the floor. Working with a team dedicated to certain members to provide next level tier 1 and tier 2 support to all members.

-Accept and track 10 incoming orders per month through Gmail or Facebook messaging system, providing timely and accurate customer support and delivery by correctly completing orders and maintaining quality assurance.-Process orders into Excel spreadsheet to document requests, set time limits, and secure deadlines for completion of projects, allowing for an organized and seamless process. -Procure tracking information for any orders that are being shipped and document payments, shipping company, and shipment information, improving the overall shopping experience by setting expectations, building trust, and reducing misunderstandings while customers wait for their package. -Process payments through Venmo, CashApp, PayPal or in cash, allowing for instant and convenient payment transactions.-Maintain 100% customer satisfaction rating by creating custom, long lasting products to customer specifications and individual preferences. -Reconfigure network and printer settings to allow each device to communicate with the other and ensure connectivity by verifying the printer’s online status.

Summerdale, Alabama, United States

-Advertised company services and product promotions to local areas through Facebook, Twitter, and Google resulting in a 15% clientele increase within 4 months. -Oversaw client satisfaction with scheduling and services provided using quality control technology, reported findings to supervisor in daily meetings, participated in company wide follow-up meetings weekly to address feedback and create action plans to improve quality of customer service.-Accurately recorded data into the industry specific computer program in a time effective manner, leading to prompt attention to customers that correlated with their schedules-Documented and updated customer information, upcoming and pending payments, services provided, and future appointments to maintain quality customer service and support.

Fairhope, Alabama, United States

-Organized and managed personnel and patient files and financial paperwork using a secure data management software in compliance with the federal regulations and guidelines of HIPAA, protecting the privacy of individually identifiable health information and the confidentiality integrity, and availability of electronic health records. -Maintained software by completing necessary updates and troubleshooting basic networking issues, allowing for reduced down time and increased production of data input.-Implemented and coordinated a new health program that resulted in a better manner of living for clients through providing expert resources, weekly meetings, and emotional support. Maintained 97% success rate of clients participating in the program.

Point Clear, Alabama, United States

-Scheduled and checked in guests in to one of the two dining rooms.-Also scheduled future reservations for guests.-Ensured guest happiness with dining experience and addressed any issues the guest may have incurred.

Mobile, Alabama, United States

Google It Support Certificate

Culinary Arts/Chef Training

Obtained 36 Credits, English Language And Literature, General