• Using C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience with a focus on things such as medical records, authorizations, referrals, and coordinating care among our members' care partners like pharmacies, testing laboratories, and specialists.• Managing phone inquiries from our patients and those involved in their care outside of One Medical as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management• Contribute to team development through attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.• Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life

• Compile, organize, and submit all receipts and expense reports.• Critical thinking skills to help manage my managers in the most efficient & effective manner• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.• Ability to organize, prioritize and coordinate multiple work activities with strong follow-through• Organized spaces, materials, and catering support for internal and client- focused meetings.• Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.

• Performed clerical tasks such as answering phones, sorting mail, copying, and filing documents.• Interacted with customers by phone, email or in-person to provide information.• Supported CEO with travel plans and helped with processing monthly expense reports.• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.• Maintained office supplies inventory by checking stock and ordering new supplies.

• Monitored visitor access and maintained situational awareness to promote on-site security and safety.• Scheduled company daily lunches for office staff.• Restocked supplies and submitted purchase orders to maintain stock levels.• Supported HR team with scheduling on site interviews and booked meeting rooms.• Oversaw office equipment maintenance to support continuous and uninterrupted operations.

• Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.• Opened Tasks for building services such as repairs and maintenance.• Task with the improvement of operational procedures.• General administrative and clerical support as needed.• Partner and interact daily with multiple teams. (e.g facilities, Facebook security contingent workforce, badging.)• Managed multiple tasks and met time-sensitive deadlines.

• Greeted all clients that came into the office.• Performed clerical tasks such as office mail, copying, filing and scanning.• Screened incoming daily calls, taking messages and routing call• when necessary. • Managed office appointment book.• Prepared end of month expenses and earnings.• Identify areas of improvement (e.g Communications, equipment needs, new hire training.)• Point of contact for building aesthetics and material goods- When scheduled deliveries to the building were made I was the point of contact along with building contractors. • Set up event space for monthly health talks to new patients.• Catering and lunch orders.• Ordering office supplies.