Caitlin White Email & Phone Number

Frisco, Tx, Us

Dallas, Texas, United States

• Address a variety of client inquiries related to cybersecurity and compliance on a daily basis, ensuring timely and accurate responses.• Develop and distribute detailed due diligence questionnaires to potential and existing vendors to assess their cybersecurity posture.• Conduct comprehensive client/vendor assessments to identify and evaluate risks, ensuring compliance with relevant standards and regulations such as NIST, ISO 27001, and GDPR.• Administer questionnaires to vendors during the onboarding process, evaluating their compliance and risk profiles• Maintain clear and effective communication with clients and vendors, addressing their concerns and providing necessary information• • Led the development, implementation, and ongoing management of a tailored Governance, Risk, and Compliance framework, including the creation of a SIG Lite questionnaire, to ensure our company’s alignment with industry standards and regulatory requirements

Dallas, Texas, United States

• Orchestrated configuration, maintenance, and administration across DEV, QA, and PROD environments.• Collaborated with Third Parties to optimize their risk processes by investigating and resolving security incidents and operational issues.• Spearheaded the development of new applications and questionnaires from inception, enabling scoring of third-party vendors' security risk based on compliance, availability, and integrity.• Employed advanced Workflow design to automate processes, enhancing efficiency by eliminating manual data entry.• Managed provisioning and de-provisioning of access for enterprise employees.• Collaborated with cross-functional teams to develop and implement compliance strategies, policies, and procedures tailored to each regulatory framework.• Drove continuous improvement initiatives through integration testing of bugs and enhancements, and implementation of new features such as advanced workflows and timed notifications.• Evaluate, deploy, and configure security tools and technologies to enhance threat detection capabilities.

Dallas, Texas, United States

• Managed access provisioning and de-provisioning for enterprise employees.• Oversaw audits and compliance with regulatory bodies and internal governance standards.• Executed risk management procedures for identifying and resolving bugs and fixes within QA and DEV environments.• Engaged in new software testing, documentation, and implementation processes.• Coordinated patch management across DEV, QA, and PROD environments. • Acted as a subject matter expert for assigned applications, providing guidance and training to junior support staff and end-users on system functionality, best practices, and troubleshooting techniques.• Collaborated with cross-functional teams, including developers, QA testers, and business stakeholders, to identify and address application issues, implement enhancements, and optimize workflows.• Led the resolution of escalated support tickets and service requests, adhering to defined SLAs and effectively communicating status updates and resolutions to stakeholders.• Conducted root cause analysis on recurring issues, identifying underlying problems and implementing permanent solutions to prevent future occurrences.• Participated in the planning and execution of application upgrades, migrations, and deployments, ensuring minimal disruption to business operations and maximum utilization of new features and functionalities.• Contributed to the development and maintenance of support documentation, knowledge base articles, and training materials to facilitate self-service support and knowledge sharing among team members.

Associate'S Degree, Computer And Information Sciences, General

Associate'S Degree, Cyber Security