Caitlin Amen Email & Phone Number

Denver, Co, Us

Dallas-Fort Worth Metroplex

Act as the main point of contact for Part 91 and 135 Business Aviation operators out of New York state for all pilot training bookings and service requests. Handle high email and call volume, coordinating internally and externally to accurately book training requests. Act as a subject matter expect for all Business Aviation platforms and NY company 135 training programs. I am customer focused, detail and process oriented, highly organized, able to thrive in a dynamic time sensitive environment, and able to effectively communicate with all levels of customer internal and external. I focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention. - Accountable for all revenue bookings and owns the client experience- Supports sales activities, provides guidance on suggested courses, training availability, and upsells eLearning.- Builds and maintains client relationships with a high focus on retention.- Acts as a first line response through-out booking and training process independently seeking solutions and solving customer concerns. - Ensures all reporting, bookings, and CRM entry is done accurately and timely.Awarded Circle of Excellence by peers for showcasing CAE core values in my work ethic: Empowerment, Innovation, Integrity, and Excellence. Awarded Highest Payment Collection of the US, Canada, and LATAM territories.

Dallas, Texas, United States

Developed and executed VIP initiative for the company. Nurtured and built relationships with pilots in leadership roles training at the Dallas Training Center from our Tier 1 customers (94 companies) and Tier 2 customers (384 companies) with annual spends of $1-26million and $250-999 thousand respectively. Partnered with local venders to create custom welcome baskets and gifts, as well as our partner hotels to upgrade our VIPs rooms or access for a more elevated experience. From pre-checking them in, to delivering goodies to their hotels, to meeting them at the front door on their first day, and checking in with them along their training experience, I acted as a a front line response to any training or center concerns. I was given autonomy to make this right with good judgement, while reporting any necessary feedback to departments needing to be made aware. Along with the VIP Initiative responsibilities, I acted as a champion for the Client Services Department learning the ins and outs of each task the department was responsible for:- Classroom set up and setup scheduling- IPad subscriptions, purchasing, and loaning- Email and phone inquiring answering and management- Front desk check in, and security duties- Payments- Gift Shop inventory, management, and POS system

Dallas, Texas, United States

Dallas, Texas, United States

St. Louis Union Station Hotel

Chesterfield, Missouri

Chesterfield, Missouri

Chesterfield, Missouri

Wentzville, Missouri

Bachelor Of Liberal Studies, Communication And Business Management, Alumna

Associate Of Arts (A.A.), Business Administration And Management, General, Alumna