Caitlin Bixby Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

United States

• Managing the content and social media editorial calendars.• Writing, editing, and planning for https://blog.tidelift.com/.• Writing scripts, creating copy for digital assets, assisting with UX copy, sales enablement.• Owning SEO reporting, keyword tracking and implementation, and A/B testing.• Assisting with product rollout documentation and external communications.• Creating designs when needed for social media and landing pages.

United States

• Executed a project plan to update the Tidelift support page (content audit, visual update).• Created documentation for product rollouts.• Worked across teams to create and update various technical white papers.• Wrote internal documentation to help improve documentation practices.

Remote From Chicago, Il

• Researched, created, and implemented a customer-facing FAQ page (see linked project).• Wrote internal training documentation using Basecamp tools.• Analyzed incoming site traffic metrics to help improve documentation.

Greater Minneapolis-St. Paul Area

• Proposed the edit and reorganization of the Peace Coffee external FAQ page.• Maintained internal and external instructional materials. • Built the training protocol for a newly implemented ticketing system in NetSuite. • Main point of communication between Customer Support and Sales teams.

Chicago, Il

• Proposed and helped create the first internal knowledge base.• Worked with developers to improve technical documentation.• Wrote and maintained instructional materials for new employees.• Scripted training video materials for client onboarding.

Chicago, Illinois

• Head of copywriting for all social media channels.• Head of Content for the KOVAL blog: https://blog.koval-distillery.com/• Created bimonthly email marketing campaigns.• Responsible for press releases and weekly pitches to news media.

Saint Paul, Mn

• Created promotional materials and press releases.• Promoted a successful KickStarter campaign (reached goal May 31st, 2014).

Saint Paul, Mn

• Contributed to an internal technical knowledge base for students and staff.• Trained newly hired employees.

Saint Paul, Mn

• Worked independently answering and directing all internal and external campus calls.• Responsible for maintaining a spreadsheet of campus-wide contact information.