Caitlin Bixby Email & Phone Number

Chicago, IL, US

United States

• Managing the content and social media editorial calendars.
• Writing, editing, and planning for https://blog.tidelift.com/.
• Writing scripts, creating copy for digital assets, assisting with UX copy, sales enablement.
• Owning SEO reporting, keyword tracking and implementation, and A/B testing.
• Assisting with product rollout documentation and external communications.
• Creating designs when needed for social media and landing pages.

United States

• Executed a project plan to update the Tidelift support page (content audit, visual update).
• Created documentation for product rollouts.
• Worked across teams to create and update various technical white papers.
• Wrote internal documentation to help improve documentation practices.

Remote From Chicago, IL

• Researched, created, and implemented a customer-facing FAQ page (see linked project).
• Wrote internal training documentation using Basecamp tools.
• Analyzed incoming site traffic metrics to help improve documentation.

Greater Minneapolis-St. Paul Area

• Proposed the edit and reorganization of the Peace Coffee external FAQ page.
• Maintained internal and external instructional materials.
• Built the training protocol for a newly implemented ticketing system in NetSuite.
• Main point of communication between Customer Support and Sales teams.

Chicago, IL

• Proposed and helped create the first internal knowledge base.
• Worked with developers to improve technical documentation.
• Wrote and maintained instructional materials for new employees.
• Scripted training video materials for client onboarding.

Chicago, Illinois

• Head of copywriting for all social media channels.
• Head of Content for the KOVAL blog: https://blog.koval-distillery.com/
• Created bimonthly email marketing campaigns.
• Responsible for press releases and weekly pitches to news media.

Saint Paul, MN

• Created promotional materials and press releases.
• Promoted a successful KickStarter campaign (reached goal May 31st, 2014).

Saint Paul, MN

• Contributed to an internal technical knowledge base for students and staff.
• Trained newly hired employees.

Saint Paul, MN

• Worked independently answering and directing all internal and external campus calls.
• Responsible for maintaining a spreadsheet of campus-wide contact information.