• Develop and lead a comprehensive learner success program, directing a team of academic coaches serving ~400 diverse professional learners• Develop and implement coordinated activities that support overall learner success, including academics, well-being, and career development• Curate and maintain resources for incoming and current students in Canvas Learning Management System• Design and operationalize annual orientation and onboarding activities for ~100 learners to provide a smooth transition into the program• Develop and execute a strategic communications plan related to diversity, equity, and inclusion as a member of the DEI Council’s Communication Workgroup

• Managed end-to-end operations of the School’s Student Consulting Lab, annually matching 155 students with 40 nonprofit and public organizations. Grew program participation by 182%• Coordinated 9 Certificates and Degree Options, including development of promotional materials and web content, marketing and recruitment, and registration management• Planned and implemented recruitment and retention events for 10 to 1,400 attendees, including open houses, information sessions, orientation activities, and annual graduation ceremony• Advised 400 Master of Public Administration (MPA) students on academic planning, including course requirements, registration, school policies and procedures, and program objectives• Coached and counseled students experiencing academic and/or personal problems, making referrals to campus and external resources as appropriate• Monitored students’ academic degree progress, coordinated probation and academic warnings, and audited degree requirements for graduating students• Recruited, trained, supervised, and evaluated part-time employees• Oversaw 4 learner-led groups and one honor society, providing supervision to each leadership team and input on strategy and event planning• Maintained and updated web content and contributed to the School’s web and social media strategies

• Managed course registration, enrollment, and evaluations• Collaborated with Associate Dean of Academic Services and all faculty to schedule 45 courses per quarter, and coordinated classroom assignments• Constructed and updated quarterly Time Schedules for Course Catalog• Developed, submitted, and tracked new course and course change proposals• Maintained Academic Services web content, ensuring inclusion of all schedule, classroom, and instructor changes

• Advised students on which fellowship programs best met their academic and career aspirations, which required familiarity with 30+ fellowships• Evaluated application essays and provided feedback to students throughout application process• Served on campus review committees with faculty and staff to provide feedback to students about application essays and determine which students to nominate for fellowships• Assessed students’ perceptions of the application process and quality of services provided• Planned and implemented information sessions and writing workshops• Managed fellowships webpage, Facebook page, and databases to provide visibility and support for current and future fellows

• Co-facilitated weekly dialogue group addressing identity, privilege, and oppression through the lens of sexual orientation and gender identities• Facilitated straight student caucus group• Trained new facilitators in conducting caucus groups

• Advised Student Leadership Groups in event planning and implementation, marketing, budgeting, and assessment• Trained, supervised, and evaluated 7 Student Leadership Group student employees• Assessed student satisfaction with student services, activities and programs, and academics through quantitative and qualitative measures• Monitored 3 Student Leadership Group budgets of $21,000

• Managed Fellowship Program, including processing 35 applications, coordinating 40 interviews, and managing credentialing, orientation, and separations for 3 fellows annually• Oversaw Observership Program for 15 visiting physicians annually, including coordinating applications, visit logistics, and orientation• Created and maintained quarterly clinic schedule in Excel for 8 faculty-physicians• Processed reimbursements and monitored budgets for 8 faculty-physicians

• Recruited and screened participants for qualitative research projects• Conducted phone interviews (English and Spanish) and moderated online focus groups• Developed qualitative research questionnaires and discussion guides• Created research reports and communications audits (analyzing client branding and messaging)• Tracked project timelines, calendars, and budgets utilizing Microsoft Excel• Mentored two undergraduate interns

• Co-directed after-school tutoring program serving 200 immigrant and refugee high school students• Utilized Spanish proficiency to tutor students from Mexico and Central America• Assisted teachers with classroom work in 3 English Language Learner writing classes• Recruited, trained, and supervised 10 volunteer tutors• Facilitated extracurricular enrichment activities including museum and college visits