Functional focus areas: value creation, cost optimization, people and organizational strategy, customer insights, operational efficiency, large scale transformation, new product launch and growth strategyExperience across a variety of industries including Consumer and Industrial Goods, B2B Services, Aerospace & Defense, and Financial Services.

- Internally recruited to manage Credit Bureau Disputes QA team and selected to be a member of the Manager Development Program; youngest Sr. Unit Manager in Home Loans Servicing Division- Designed and executed weighted QA scoring system to evaluate work completed by Credit Bureau Reporting & Disputes team, incorporating 100+ criteria relating to both accuracy and adherence to policy and procedure- Served as the Process Manager responsible for creating and maintaining SIPOC, FMEA, swimlane, regulatory/ compliance control plan, RACI and other process improvement documents- Designed and implemented workflow platform and reporting to manage 700+ disputes processed monthly

- Member of the Process Engineering team responsible for deployment of Sigma Lean Quality (SLQ) in Home Loans and Auto Finance- Helped organization live SLQ by streamlining certification process and refining program standards to enable continuous improvement- Created and delivered training on controls for regulatory and investor requirements for Home Loans Servicing process managers, process owners and accountable executives

- Led project work to strengthen control environment and deliver process improvements for key Home Loans Default/Servicing areas including Foreclosure, Third Party Management, Bankruptcy, and SCRA servicing- Drove project execution based on defined priorities, managed timelines and scope of deliverables, and identified risks/issues, mitigating/escalating as needed

- Member of the Project Management Development Program- Established project intent, provided structure and drove execution for high priority Financial Services Chief of Staff, External Partnerships and Business initiatives- Responsible for planning and managing execution of key internal events including divisional Town Hall meetings as well as those with external partners including the Collin County Business Alliance and Girls Inc.

- Member of the Project Management Development Program- Managed operations project tasks, created and maintained project plan, action items, risk/issues log and all other required project artifacts, securing approvals from senior leadership as needed- Served as Monitor & Controls Lead for consent order remediation, managing collection and handoff of 400 documents relating to 180 controls, including evidence required for 4 letter and check drops, statement credit application and Recoveries balance adjustments for a total reimbursement of $33M to 460k customers.- Supervised key workstream of HSBC US Card integration, transitioning routing, processing and imaging of 100k documents per month associated with 70+ PO Boxes from 5 HSBC sites to legacy Capital One vendor

- Helped design and implement programming for the inaugural Cortiglia Ladies Day and Tennis & Tailgate events- Acted as a liaison with the USTA, YTA and Harper for Kids, helping to coordinate ancillary events (USTA Kids Day, Aces for Kids dinner, USTA luncheon, Harper for Kids Family Day)- Secured all meal trades for on-site staff/volunteers/officials (2500+ meals) and executed meal distribution during the event

-Designed written materials including an Online Ticket Program Tutorial and Intern’s Guide to Suite Sales and Services, a comprehensive guide to terminology and day to day tasks to be used as a manual for future interns-Assisted with renewal process by creating sales material and contract vetting-Provided high quality customer service while fulfilling event specific responsibilities including ticket sales, concierge, and suite service