Caitlin Vaughn Email & Phone Number

Columbus, OH, US

Columbus, Ohio

Columbus, Ohio Area

• Familiarized guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
• Memorize details of daily specials, seasonal menu items and options
• Direct customers to meal add-ons and specialty drinks of perceived value to increase sales

Columbus, Ohio

• Greet guests with a friendly and open demeanor as they stepped into the restaurant while promptly seating them and ensuring their positive first impression of the restaurant
• Promptly fits into other roles as needed during busy times such as, running food, talking to guests, cleaning and communicating with the kitchen and managers
• Trained and led a team of over five host/hostess by fully training them and continuing to serve as a role model

Cincinnati, OH

• Set, clean, and reset banquet rooms as per instructions of the event manager
• Served banquets, meetings, events, conventions and conferences and ensured guest experience was a memorable one
• Gave superb catered service to guests and insured all needs were met by anticipating guest's needs continually and fulfilled them appropriately

Cincinnati, OH

• Responsible for organization and management of all front and back-of-house operations for Grille
• Train staff on preparation of all food, order taking, and opening and closing duties
• Interact with guests to guarantee everything is satisfactory

Assist in set up and clean up of equipment and facility for assigned sport.Attend regularly scheduled Intramural Sports staff meetings and training.Assist with the development and implementation of all rules, regulations, and policies governing the Intramural Sports program, and mediate conflicts and official protests in conjunctions with the Intramural.

Nellie's Catwalk for Kids, Cincinnati Branch President and FounderCincinnati Big Brothers Big Sisters, Volunteer 2011-2013Girls on the Run, Head Coach Fall 2013Gamma Phi Beta Sorority, Member, Greek Week Chair 2015UC Student Government Elections, Campaign Manager for Alexis MarsellaAlpha Kappa Psi Professional Business Fraternity, Member.

• Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere
• Organized reservations and walk-in parties to ensure guest satisfaction
• Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment

Cincinnati Area

• Founded a branch in Cincinnati and successfully recruited over 300 passionate individuals to join the cause
• Led five executive boards that successfully grew the organization by 50% in 2013
• Planned multiple fundraisers which has raised over $5,000 towards serving dinner at the Ronald McDonald House and buying Christmas gifts for a family in need

• Identified and managed top level vendors for annual fashion show that generated over $70,000
• Planned, collected and organized silent auction and Chinese auction items for the fashion show pre party
• Helped reach fashion show fundraising and ticket goals

Provide all guests a positive first impression of the Florence Freedom by offering superior, individualized guest service.Accurately operate the computer ticketing system to sell tickets for UC Health Stadium events.Problem-solve by effectively communicating with guests to locate and deliver will-call/guest list tickets.

Worked 15 hours/week during summer break seasonsExecuted customer service activities for up to 150 customers per day including resolving customer complaints and managing sales transactionPartnered with other associates to counteract shoplifting to meet the loss prevention goal of less than 1%Strengthened interpersonal skills by helping up to 50 customers.

Clean and sanitize work areas, equipment, utensils, dishes, or silverware.Store food in designated containers and storage areas to prevent spoilage.Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.

Organizational Leadership

Activities and Societies: Nellie's Catwalk for Kids, Gamma Phi Beta, Alpha Kappa Psi, Relay for Life

Education record

Activities and Societies: Track and Field, Cross Country, French National Honors Society, Nellie's Catwalk for Kids, Relay for Life