Caitlin E. Email & Phone Number

• Tenlo was acquired by Mod Op on April 1, 2022
• Lead a team of project managers to be efficient in processes, manage workflow systems, and vendor communications
• Facilitate team meetings following the Entrepreneurial Operating System (EOS) to identify improvements and areas of opportunity to enhance current communication and documentation
• Manage enterprise accounts including pricing/scoping, project planning, and timeline creation/management
• Work closely with all departments of the organization and build relationships, rapport, and accountability

• Acted as a mentor with newly onboarded team members to help teach basic skillsets and how to manage the day-to-day
• Facilitated client-facing status calls, ensured timely delivery on all deliverables, and managed project plans/timelines
• Managed internal initiatives to improve processes and documentation to build a consistent model across all teams
• Highly involved in daily workflow and management systems such as: Salesforce, Workfront, and Mavenlink

• Manage a client portfolio across different industries including healthcare, higher education, security services, ecommerce, and manufacturing
• Work with client teams, consisting of an account manager, account partner, and strategic lead, to establish client retention and account profitability
• Define standard approaches to program planning to ensure client and team alignment
• Focus on digital marketing including paid search, paid social, display, SEO, and marketing automation

• Provided strategic thinking to help clients achieve their goals, while retaining clients and organically growing accounts
• Manage client accounts, serving as the primary liaison between agency team members and client marketing teams
• Translated client requirements into agency requirements; created clear documentation for the internal team
• Actively participated in account strategy development and helped to craft direction into client facing deliverables and in-market tactics

Twinsburg, OH

• Continuously met gross profit and revenue goals
• Supported the new business development cycle during the prospect discovery and estimation phases
• Liaison between the client and internal creative team consisting of creative directors, account planning and copywriting
• Determined client needs to craft creative briefs and proposals outlining strategic goals and objectives
• Ensured all projects remain on budget and on deadline through effective monitoring

Twinsburg, OH

• Professional communication skills both internally with dedicated Account Supervisor and externally with daily Client contacts on multiple accounts
• Managed day-to-day account activity through a robust workflow system
• Project managed several projects and clients at a time
• Wrote strategic creative briefs
• Supported New Business Development
• Led internal and external client meetings

Twinsburg, OH

• Worked closely with an account manager in planning, analyzing and evaluating information for client projects
• Managed daily account activities
• Maintained positive relationships with clients
• Helped manage project timelines, workflow and budgets

Twinsburg, Ohio

• Prepared meeting agendas and meeting reports
• Participated in documenting discussions during client meetings and conference calls
• Proactively communicated with clients as well as internal team members
• Maintained daily account activities

Twinsburg, Ohio

• Maintained account activity
• Tracked client projects through project workflow
• Ensured all deadlines were being met in a timely matter

Kent, Ohio

• First Student Ambassador on Kent State University's campus
• Assisted in various marketing efforts to help promote online job search videos including the use social media, focus groups and word of mouth marketing