Caitlin E. Email & Phone Number

Tenlo was acquired by Mod Op on April 1, 2022• Lead a team of project managers to be efficient in processes, manage workflow systems, and vendor communications• Facilitate team meetings following the Entrepreneurial Operating System (EOS) to identify improvements and areas of opportunity to enhance current communication and documentation• Manage enterprise accounts including pricing/scoping, project planning, and timeline creation/management• Work closely with all departments of the organization and build relationships, rapport, and accountability

• Acted as a mentor with newly onboarded team members to help teach basic skillsets and how to manage the day-to-day• Facilitated client-facing status calls, ensured timely delivery on all deliverables, and managed project plans/timelines• Managed internal initiatives to improve processes and documentation to build a consistent model across all teams• Highly involved in daily workflow and management systems such as: Salesforce, Workfront, and Mavenlink

• Manage a client portfolio across different industries including healthcare, higher education, security services, ecommerce, and manufacturing• Work with client teams, consisting of an account manager, account partner, and strategic lead, to establish client retention and account profitability• Define standard approaches to program planning to ensure client and team alignment• Focus on digital marketing including paid search, paid social, display, SEO, and marketing automation

• Provided strategic thinking to help clients achieve their goals, while retaining clients and organically growing accounts• Manage client accounts, serving as the primary liaison between agency team members and client marketing teams• Translated client requirements into agency requirements; created clear documentation for the internal team• Actively participated in account strategy development and helped to craft direction into client facing deliverables and in-market tactics

Twinsburg, Oh

• Continuously met gross profit and revenue goals• Supported the new business development cycle during the prospect discovery and estimation phases• Liaison between the client and internal creative team consisting of creative directors, account planning and copywriting• Determined client needs to craft creative briefs and proposals outlining strategic goals and objectives• Ensured all projects remain on budget and on deadline through effective monitoring

Twinsburg, Oh

• Professional communication skills both internally with dedicated Account Supervisor and externally with daily Client contacts on multiple accounts• Managed day-to-day account activity through a robust workflow system• Project managed several projects and clients at a time• Wrote strategic creative briefs• Supported New Business Development• Led internal and external client meetings• Developed client estimates• Maintained project budgets and timelines • Proficient in Microsoft Office

Twinsburg, Oh

• Worked closely with an account manager in planning, analyzing and evaluating information for client projects• Managed daily account activities• Maintained positive relationships with clients• Helped manage project timelines, workflow and budgets

Twinsburg, Ohio

• Prepared meeting agendas and meeting reports• Participated in documenting discussions during client meetings and conference calls • Proactively communicated with clients as well as internal team members• Maintained daily account activities

Twinsburg, Ohio

• Maintained account activity• Tracked client projects through project workflow• Ensured all deadlines were being met in a timely matter

Kent, Ohio

• First Student Ambassador on Kent State University's campus• Assisted in various marketing efforts to help promote online job search videos including the use social media, focus groups and word of mouth marketing