•Develop, update, and maintain user documentation for Panopto, providing clear instructions and explanations for users of different technical abilities; audit articles as needed. •Script, film, and create how-to video content for Panopto articles. •Primary Admin/Moderator of the Panopto Community Forum•Collaborate with application support, development engineers, customer success advocates, and cross-functional teams to ensure the documentation's accuracy and relevance •UX Writing: Ensure consistency and clarity between in-product language and documentation, and deliver concise and user-friendly language in Panopto's products•Review and approve public-facing language in the Root Cause Analyses (RCAs)

•Assisted the Director of the Information Networking Institute (INI) with official communications, delivering effective and engaging content.•Developed educational and technical materials and presentations for diverse audiences, including curricula-related content for print and web formats (e.g., student handbooks, curriculum sheets), letters and official correspondence, news articles, speeches, briefings, annual reports, workshop materials, surveys, grant proposals, and reports.•Collaborated with various stakeholders to gather information and ensure accurate and compelling content in alignment with organizational goals.•Ensured clarity, consistency, and adherence to brand guidelines in all written materials produced.

•Provided comprehensive administrative support to the Student Life Office, directly assisting the Director for Upperclass and Greek Houses and six Housefellows/Coordinators of Student Life.•Facilitated logistics for meetings, conferences, travel arrangements, and retreats.•Drafted, edited, and proofread correspondence, maintaining consistent quality and professionalism in all written communications.•Drafted, edited, and proofread comprehensive reports regarding the academic performance of fraternity and sorority members of Greek Life at Carnegie Mellon. •Managed administrative tasks, including work allocation to student staff, statistical report compilation, and graphic design support.•Assisted with the university community standards process, ensuring confidentiality in handling reports and data, and coordinating judicial board hearing logistics.

• Ensured smooth day-to-day office operations at The Midwife Center for Birth & Women's Health. • After promotion to Client Services Manager in 2012, managed three Client Services Associates. • Oversaw client information maintenance and promptly responded to all incoming emails to the Center's main information address.• Collaborated with upper Administrative staff members to ensure the continued success and maintenance of the organization.

•Filmed campus and community events; edited news clips; produced a final copy of work. •Assisted broadcast and film students with media projects; trained students in use of equipment•Organized studio equipment and scheduled usage for maximum efficiency.

•Acted as an assistant in the Dean's office•Created confidential documents; managed documents (sort, categorize, file). •Managed and screened incoming telephone calls

•Assisted in the management of a bed and breakfast affiliated with Chatham University. •Handled all calls coming into the general University phone line; answered inquiries regarding campus life•Transferred calls to members of the Chatham University community.

•Worked on assignment with reporters and photographers covering Pittsburgh area news•Managed the News Desk; handled news hotline.•Analyzed news coverage by competing stations to improve station coverage

•Researched news topics; wrote feature and local interest articles.•Reported on local news stories•Shot photographs to accompany feature and front-page articles.•Assisted with News Office work flow; participated in editorial staff meetings.