Caitlin Fretwell Walsh Email & Phone Number

London

London, England, United Kingdom

- Planning and executing B2B partner strategy for allocated client roster- Responsible for resource management and allocation within the B2B team - Cultivating and maintaining relationships with global partners; Accenture, Samsung, Sky, Vitality, Comcast, EY, HSBC etc.– Advising and strategising on joint marketing collateral: internal, CRM, social etc - External and internal reporting- Management of budgets and invoicing

London, England, United Kingdom

- Managing enquiries and complaints from Fiit's userbase via email and live chat- Experience using b2b and b2c payment platforms, supply chain platforms and internal systems- Providing 5* service to members, while upholding T&Cs- Very strong written English at 90wpm

• Created and maintained scalable processes, managed all project timelines and worked cross-functionally across the entire organisation to deliver exceptional service.• Acted as the go-to person for customer and partner questions and enablement, maintaining high CSAT.• Successfully project managed all deliverables for each programme and channel, leading to ongoing relationships over 4+ years.• Worked directly with sales team to improve processes and close deals brought via partners.

Greater London, England, United Kingdom

Lead point of contact for major media channels for a post-production transcription business. Coordinated the delivery of transcripts and otherbespoke documentation for programmes on Sky, BBC, ITV and Channel 4. Managing a team of 10; project managing each programme deliveables, owning invoicing, rotas and budgets.

Bachelor Of Arts (Ba), Dance Theatre

Education record

Education record