Caitlin Hester Email & Phone Number

Delta Junction, Alaska, United States

• Member Services duties include working closely with members to resolve billing issues, fulfilling demand inquiries, connecting members with utility assistance programs, researching property history, energy efficiency.
• Conduct energy efficiency audits by analyzing meter usage data, demand history, and account ledgers to resolve complex billing inquiries regarding usage for residential, commercial, and industrial accounts
• Billing/Credit responsibilities include implementing payment plans for members, enrolling and monitoring budget billing options, processing payments across multiple platforms, servicing payment kiosks, and processing.
• Point of contact for New Construction at satellite branch, prepared service orders and maps for construction projects, worked closely with preliminary inspectors, surveyors, meter technicians, and linemen to service.
• Serve as member liaison with Operations to service meters, disconnections, reconnections, damages, and outages
• Maintain and operate satellite branch independently as well as field calls for main campus on a daily basis

Germantown, Maryland

• Verify insurance benefits, oversee claims, mediate between insurance companies, brokers, and policyholders, negotiate financial and insurance treatment plans for patients
• Process paper and electronic payments from insurance, patient accounts, and HSA/FSA, create data reports on office finances, oversee day-to-day financial operations
• Coordinate professional, marketing, and community outreach events, manage social media accounts, oversee patient rewards hub
• Created and implemented electronic records and forms to improve practice management and patient experience, designed and launched remote work option for office
• Trained all front desk staff, front desk duties include answering phones, scheduling, patient outreach and care, creating and maintaining relations with outside dental professionals, and processing incoming and.

Frederick, Maryland

• Leadership and management experience with in-store and online purchases, prepping and organizing cash office and deposits, and excelling in customer service
• Sales experience with customers, in-store purchases, gait analyses, personalized footwear consultations, returns, and online sales
• Inventory merchandise and sales floor as well as assisting with pricing and signage in all departments for combination stores

Various

• Worked with children ranging from infants to teenagers from a myriad of family backgrounds
• Experience with special needs individuals
• Served as tutor, mentor, caretaker, cook, and organizer
• Exceptional success in maintaining peace and resolving interpersonal conflicts

Granville, Ohio

• Business assistant in property management, financial organization, and event planning
• Perform duties as assigned including, but not limited to, in-home medical assistance, childcare, pet care, tutoring, cooking, cleaning, and chauffeuring

Various

• Worked as customer service, wait staff service, cashier, kitchen prep, and cleaning staff
• Handled and organized inventory as well as dinner service profits
• Excellent people skills, consistent top salesperson

Granville, Ohio

• In charge of equipment maintenance and management
• Worked alongside coach and helped train players
• Prepared stadium and worked with audio/visual equipment for games

Greater Los Angeles Area

• Worked with Vanity Fair West Coast Editor, Krista Smith
• Transposed interviews, organized receipts and business expenses, researched articles, reviewed advertisements and potential articles
• Worked film premieres and other launch parties as part of event planning team

Bachelor Of Arts (B.A.), History, English Literature

Activities and Societies: ● Member of Phi Alpha Theta Honor Society ● Member of the Sustainability Fellows ● Regular volunteer with.

Study Abroad Summer Semester, History And English Literature

Activities and Societies: • Participated in History course, “The Romans in Britain,” a class on the Roman invasion and colonization of.

High School Diploma

Activities and Societies: ● Awards include History Award and Kiwanis International Student Excellence Award ● Extracurricular activities.