Caitlin Hearst Email & Phone Number

St Louis, Missouri, United States

St Louis, Missouri, United States

St Louis, Missouri, United States

Saint Louis, Missouri

Discovered and documented customer expectations, operational requirements, performance standards, invoicing and reporting to ensure a successful transition of new business into the organization. Acted as a liason between Sales and Account Management to ensure the exchange of key customer information and expectations for successful onboarding of new business, and lead meetings with both internal and external stakeholders and key personnel to provide a consistent customer experience.

Greater St. Louis Area

Developed a working knowledge of the technical basics behind OTM, supporting account management and operations while serving as a liason with IT. Acted as front line support to resolve any process gaps and provide training and documentation to users while filtering configuration issues to developers for efficient resolution through an agile sprint process.

Maryland Heights, Missouri

Manage and lead a team to service the customer's daily transportation needs while developing team members' customer service and transportation managment skills and maintaining high levels of customer satisfaction with established account metrics.

Saint Louis, Missouri

Continued to build relationships with customers across multiple accounts spanning retail and consumer goods verticals and worked internally across business units to provide margin enhancement and enhance customer service. Trained multiple team members while maintaining a steady rapport with the customer and uninterrupted service for all modes of transportation.

St. Louis

Building on my ability to streamline processes and maximize efficiency, expanded knowledge of logistics to include LTL, TL, and IML. Built relationships with the customer and vendors to route orders, tender freight to carriers and look for consolidations to provide savings to the customer.

O Fallon, Missouri

Actively trained and managed a team of employees to create a smooth workflow while ensuring a quality, welcoming patient experience and streamlining office processes to maximize efficiency. Spearheaded multiple local marketing projects to boost patient numbers while developing an inventory tracking system to minimize waste. While developing management skills, worked one-on-one with patients of varying ages to carry out treatment plans and build relationships.

Provided exemplary customer service while maintaining food safety and freshness standards, cleanliness and efficiency.