Caitlin Munro Email & Phone Number

Chicago, Il, Us

Wilmington, North Carolina Area

Supports the Store Leader in leading and inspiring associates in one of the top small market stores in the company. We strive to provide an outstanding experience for our pet parents.

Wilmington, North Carolina

Oversee and manage customer experience, front end cashier and pet care department. Resolve customer complaints. Coach, develop and train our new and current associates. Lead 20+ associates to meet company goals in sales and safety metrics. Dedicated to providing pets and pet parents with an unrivaled customer in-store experience. Responsible for fostering a culture, assisting customers around the store, ensuring the health and safety of the live pets in our stores—including fish, reptiles, birds and small animals. Also, manage front line associates using the company vision and strategy while supporting the merchandise plan.

Wilmington, North Carolina Area

Salon Leader Tier IV-Report directly to the Store Leader-Manage 5-10 associates-Increased Safety metrics by retraining & restructuring department -Paid close attention to metric trends, customer relations, call backs, and scheduling appointments using SMS Booker Software.-Payroll, ordering supplies and fixture expense management

Wilmington, North Carolina Area

Assistant Store Leader Tier II-2015-Report directly to Store Leader-Leader in Grand Opening of Mayfair Location 2015-Managed 15-20 associates directly in multiple departments-Created Individual Development Plans (IDPs) for associates to supersede to the next phase in their career -Consistently coached associates to successfully accomplish tasks, sales quotas yearly, quarterly, weekly, and daily -Managed scheduling, hiring, overseeing labor analytics and maintain associates profiles through Kronos Management Software

Wilmington, North Carolina Area

Assistant Store Leader Tier I- 2014-Reported directly to the Store Leader-Managed 10-15 associates directly in multiple departments-Leader in Grand Opening of Myrtle Grove (Monkey Junction) Location 2014-Performed as one of the highest Tier I store in total company -Created Individual Development Plans (IDPs) for associates to supersede to the next phase in their career -Consistently coached associates to successfully accomplish tasks, sales quotas yearly, quarterly, weekly, and daily -Managed scheduling, hiring, overseeing labor analytics and maintain associates profiles through Kronos Management Software

Wilmington, North Carolina Area

Merchandising and Inventory Leader 2012-2014-Reported directly to Assistant Store Leader-Managed 3-5 associates directly in department-Implemented strict organizational practices to control an inventory of $4-5 million-Scheduled efficiently for merchandising resets, merchandise movement and inventory replenishment -Produced exceeding metrics using SAP inventory management for yearly audits

Wilmington, North Carolina Area

Support Manager- 2011-2012-Reported directly to Assistant Store Leader-Lead front end operations; cash handling, customer service and sales-Gained proficiency in Microsoft office programs: Word, Excel, Outlook, Publisher, and PowerPoint -Learned fundamentals in coaching and developing associates to meet sales quotas, follow polices and procedures-Increased employee moral by leading the employee of the month program

Wilmington, North Carolina Area

Pet Care Lead 2008- 2011 -Assisted the department manager in confirming tasks were completed per policy and procedure and creating daily task schedules for the department. -Excelled in organizing, task management, sales and customer service

Greater St. Louis Area

Pet Care Lead 2008- 2011 -Assisted the department manager in confirming tasks were completed per policy and procedure and creating daily task schedules for the department. -Excelled in organizing, task management, sales and customer service