Caitlin Nies Email & Phone Number

The Cloud, US

Walldorf, BW, DE

• Led successful transformation and enablement of global team responsible for solution content design, creation, production, and delivery to meet changing organizational objectives.
• Directed key efforts to build a new scalable digital-first curriculum, including: team structure setup, SME booking, project planning and execution, curriculum design, commercial strategy, change management.
• Empowered SAP Fieldglass customers and partners to embrace the new digital learning platform through effective go-to-market and change management strategies. This successful transition ensures improved access.
• Spearheaded initiative to migrate SAP Fieldglass learning content to the new SAP Learning platform, boosting free digital learning by 390% in just one quarter.
• Directed the development of a business stakeholder community, actively fostering cross-team collaboration, transparent communication, and shared learning experiences.
• Expertise in designing, developing, and delivering impactful digital learning solutions using the ADDIE model.

Waldorf, DE

Waldorf, DE

• Designed, implemented, and operationalized a standardized, global 90-day onboarding curriculum for Professional Services new hires, ensuring seamless integration across diverse cultures and time zones.
• Partnered with regional department leaders and designated subject matter experts to define learning objectives, curriculum, and success measurements for new Onboarding program.
• Provided regular communication to business leads, project sponsors, stakeholders, and team members.
• Designed, launched, and administered new Onboarding program in the Success Factors Learning Management System.
• Delivered in-person and virtual training on the SAP Fieldglass application and External Workforce Management.
• Organized, operationalized, and facilitated a monthly webinar for customers and partners highlighting features and functionality of the SAP Fieldglass application.

Waldorf, DE

• Increased efficiency of external workforce management processes for customers through re-engineering workflows and implementing best practices across the industry.
• Designed and documented all end-to-end phases of implementation projects including kick-off, discovery and design, data collection, solution validation, training, deployment, post go-live support, and transition to.
• Worked with internal and external technical resources to validate test requirements and resolve design issues and defects.
• Configured technical solution in test and production environments.
• Conducted project planning and scoping with clients and/or partners and make resourcing recommendations.
• Successfully launched rapid implementation of major client resulting in $1M in revenue.

Chicago, IL, US

• Managed intricate databases and supervised report generation
• Created actionable metrics for key system functionality, areas for improvement and innovation, user needs assessments, and compliance
• Collected and coordinated data around projects and services in area of expertise, and makes suggestions for improvement or enhancement of current functionality
• Acted with the eagerness, flexibility and tenacity needed to quickly improve AHA operations

Jacksonville, FL, US

• Orchestrated product planning and execution throughout the product lifecycle, including gathering and prioritizing product and market requirements, defining the product vision, and working closely with cross-functional.
• Drove the launch of a Worker’s Compensation Medical Attachments solution, resulting in a 250% increase in transaction volume growth.

Jacksonville, FL, US

• Designed and led development of proprietary healthcare IT solution contributing to an estimated $500,000 in new business revenue and 2.1M in annual transaction volume.
• Analyzed needs and defined system specifications, prepared gap analyses and documented business requirements with functional specifications.

Mclean, VA, US

• Developed use cases, business requirements, functional and non-functional requirements, and test cases.
• Collaborated with business stakeholders and end users to identify business needs and the costs and benefits of implementing a Salesforce.com solution.
• Documented end-to-end current state and future state business process flows for small to medium sized business Salesforce.com implementation for client.

New York, NY, US

• Successfully managed recruiting initiatives such as sourcing, conducting phone screens, scheduling interviews, facilitating hiring manager/candidate communication and feedback, and process tracking.
• Planned, implemented, and managed weekly events aimed to educate, enrich, and engage 193 interns involved in the 2008 AOL Summer Intern program.

B.S, Business Management

Undergraduate