Caitlin Rubitschun Email and Phone Number

Championed company-wide focus on diversity and inclusion via a Diversity, Equity, and Inclusion (DEI) Employee Resource GroupDeveloped a Managers’ DEI course, focusing on direct application of inclusive and thoughtful vocabulary and attitudes to day-to-day managementDeveloped an advanced DEI course for all staff, focusing on advancing staff understanding of inclusive and equitable behavior and how that can manifest in the workplaceLiaise with Diversity Council on cross-cultural considerations including localized needs and cultural differences

Supported clients based in Lebanon, the United Kingdom, and the Netherlands, including major regional academic and research institutionsEngaged executive contacts to develop vision and strategy for leveraging Epic and related health IT to support their organizational goals and objectivesManaged system level projects for each client (feature release cycles, major version updates, capital projects, hardware upgrades, and rollouts)Led technical support teams for international clients, peak of 50 support engineers working across time zones and international boundariesManaged an escalated implementation project spanning end user devices, security, environment, and release teams

Supported clients based in the Lebanon, the United Kingdom, and Norway in leveraging Epic’s Laboratory Information System (Beaker), including troubleshooting technical issues, supporting new feature adoptions, managing optimization projects, and performing data analysis to drive operational improvement decision for organizational workflowsOwned the overall success of the Beaker application in EMEA regions

Managed team of Technical Support Engineers, with 8 direct reportsDirected multiple internal workgroups with the aim of improving documentation, processes, and cross-role collaboration between project managers, technical support staff, and development teamsStakeholder for Sherlock, our core support software, making division-wide updates and improvements to streamline customer support

Supported a community hospital on system-level projects (feature release cycles, major version updates, capital projects, hardware upgrades, and rollouts)Engaged executive contacts to develop vision and strategy for leveraging Epic and related health IT to support their organizational goals and objectivesLed a technical support team of 24 TS

Provided customer support to organizations leveraging Epic’s Laboratory Information System (Beaker), including troubleshooting technical issues, supporting new feature adoptions, managing optimization projects, and performing data analysis to drive operational improvement decision for organizational workflowsWorked with a major healthcare organization on a 2.5 year rollout of Beaker, coordinated with and supported a 22 person analyst team

Collected PM2.5 high-volume filter samples for detailed off-line chemical analysis during the CalNex-Bakersfield 2010 field campaignAnalyzed filters for secondary organic aerosol constituents by advanced massspectrometry techniques (UPLC/ESI-HR-Q-TOFMS)Aggregated and analyzed gas- and particle-phase data collected by other researchers to better explain sources and conditions for organic aerosol formation

Weiss Urban Livability Fellowship

Coating & Laminating Process Development Engineer, Blown Film Process Engineer