Caitlin Santos Email & Phone Number

Warminster, Pennsylvania, Us

Warminster, Pennsylvania, Us

Bala Cynwyd, Pa, Us

- Organized new-hire training curriculum for sales and customer service teams, which involved rebranding and systematizing content in addition to building a team SharePoint.- Redesigned a refund and credit calculator to allow trainees to accurately enter billing tasks. - Redesigned learning activities to include live, interactive assessments and opportunities for collaboration amongst staff. - Creates and implements ILT (instructor-led training), virtual, and web-based training to new-hires, seasoned employees, and management teams on specific programs and processes. - Designs learning content and training materials such as visual aids, quick guides, and video tutorials according to instructional design practices and adult learning theories.- Writes and publishes technical training content used by staff and teams across the company.- Gathers and synthesizes training feedback for continued improvement and training needs. - Works with SMEs (subject matter experts) to ensure understanding of training goals, content, and satisfaction. - Maintains LMS users, course, and module assignments; presents reports on assessment data to stakeholders. - Proficient in the Microsoft Suite, Zoom, Teams, Photoshop, Camtasia, Canva, Salesforce.

- Managed IEP documents and caseload of 20-25 students for Emotional Support and Learning Support students- Taught self-contained 5th-6th grade Emotional Support in Math, ELA, Social Studies and Science- Documented and maintains family communication daily via phone, email, and text- Provided families with outside agencies for additional IEP resources- Documented and monitors qualification for Compensatory Services- Monitored and calculated Least Restrictive Environment (LRE) for students and coordinates appropriate special education programming- Managed IEP documents and caseload of 20-25 students for Emotional Support and Learning Support students

- Coached and evaluated teachers on classroom management and best practices- Coordinated and facilitated grade team meetings - Delegated duties and project tasks amongst team members- Coached new teachers on classroom management and engagement strategies- Organized regular community meetings for the 11th Grade, oversaw agendas for student government meetings, and planned academic and merit-based field trips with the 11th grade student government.

- Taught three 90-minute blocks of English III for ~150 students- Planned engaging activities and projects, based on technology and varying learning styles- Planned and led professional development regularly for staff

Austin, Us

- Led professional development regularly for teaching staff nation-wide- Developed, designed, implemented, and evaluated training activities - Coached and provided evaluative feedback for teachers based on organizational standards

Austin, Us

- Taught one period of 12th Grade English and one period of Advanced 12th Grade English in an adult education program- Led professional development regularly for teaching staff nation-wide- Assisted in the design of curriculum for grades 9 through 12

- Maintained and developed an exceptional level of communication via phone, email and fax regarding information relating to mobile cardiac devices- Contributed to many team-based projects including: implementing satisfaction surveys, updating printed education guides and the improvement of employee morale.- Accepted and placed incoming and outgoing calls to patients of a wireless heart monitor- Communicated urgent reports to clinics, hospitals, and doctor’s offices- Prioritized tasks and patient charts - Communicated urgent and non-urgent effectively via email and fax- Educated patients on the use of their prescribed heart monitor and did troubleshooting to ensure device functioning

Master Of Special Education, Special Education And Teaching

Bachelor’S Degree, English Language Arts And Education (Secondary)

Fine Art/Photography