Caitlin Sergeant Email & Phone Number

Greenwood Village, Co

Key Accomplishments: • Led network audit project across ASNs to discover device data for >98% of eligible assets; add ownership details for 11k devices; and add 150k IPs to security scanning• Modeled an ownership determination process with multiple integrated data sources that successfully identified 22.3k unclaimed network assets and resolved 55k security vulns through Charter Asset Reconciliation Data (CARD)• Operationalized network device discovery and reconciliation fallout; pushed cross-team efforts to correct• Ran technical POCs to procure enterprise-scale SaaS platforms, praised by senior leadership as the "most comprehensive" they've seen at Charter• Automated network site processes using existing contracts, resulting in 11 fewer assigned resources at zero additional cost• Standardized network inventory device templates across multiple inventory platforms from >4500 to <1500 consolidated templates• Created unified Red Network Decom Process to enable orchestration automation and presented at several large cross-vertical forums• Implemented new CaaS environment microservices to replace EoL/EoS API suite• Wrote relational queries and built data visualization dashboards against multiple datasets• Created usage/lag alerts and a legacy system stabilization plan that moved team from an average of two crashes a week to zeroKey Functions: • Manage Genome Network Inventory (Blue Planet Inventory), CARD asset reconciliation, Hadoop, DART billing reconciliation, ITNM network discovery, Granite Network Inventory, API suites, and data streaming• Direct hiring, budget, and priorities for my team of 16 Software/DevOps (Java, React, Python), Systems (Kubernetes, AWS/on-prem, Linux, Ansible), & Data Engineers and 50+ onshore/offshore remote contractors• Act as Product Owner for Genome Network Inventory implementation with cross-organization integrations and automated workflows• Partner with teams across Charter to centralize network asset lifecycle management

Lakewood, Co

Key Accomplishments: • Lead successful initial educational compliance software implementation for Oracle University (HR), servicing 140,000+ internal and partner users internationally • Phase I software system design and pricing matrix go-live for Oracle University (e-commerce) • Enacted GDPR compliance protocols internationally • Implemented Red Hat OPEN partner training software from RFP to launch, including complex solution design for multi-language support, SSO configurations, and SFDC integrations • Configured corporate AWS and successfully migrated first Seertech client off internal hosting• Piloted development of new Learning Center and Channels features for core software productKey Functions: • Quickly learn regulatory frameworks to ensure business and software process compliance • Manage large-scale HR, QA, and e-commerce software implementations • Identify, scope and budget; implement, and test new features and functionality • Document desired processes using functional requirements, SOW, report specs, process-flow diagrams, configuration documents, and so on• Work with global engineering team to maintain unified understanding of product requirements and delivery timeframes across all stages of design, development, and deployment • Configure and administer customer portals, POCs for RFP responses, and global permissions

Denver, Colorado, United States

Key Accomplishments: • Grew state revenue by 31.2% in my first year and 15.5% ongoing through data analytics that highlighted needed process and software improvements • Lead automation efforts that reduced single-state billing time from 5 days to one day and decreased staff time from 26 highly skilled FTEs to 10 temp FTEs, OPEX savings of over $2.4M • Designed system and documentation changes that enabled SOC 2 Type II compliance• Constructed SAP Business Objects reporting universe • Centralized, standardized, and automated compliance checks, billing, and reporting nationally • Built out data models, dashboards, and a robust QA programKey Functions: • Direct hiring, budget, and priorities for my team of 10-18, including remote and temp workers• Professional development, mentoring, and performance management for 7 direct reports• Act as the billing software system’s Product Owner and legal compliance SME• Design, document, and test new system validations, automation, and enhancements• Manage and prioritize SDLC in Jira; Track project scope changes in Asana• Conduct internal audits for process compliance and revenue optimization

Sterling, Va

• Conduct and document complex research on catalysts and photovoltaic cells• Act as Subject Matter Expert on product and government regulations, ensuring compliance in research• Analyze research data to provide statistics and interpretations• Write grants and respond to RFIs/RFPs• Contribute research documentation for publication; prepare technical records and reports

Burlington, Vt

• Manage $2.7M program, including recruitment, enrollment, data, publications, and student services• Analyze data to determine potentially successful fields for expansion• Build executive reporting dashboards• Evaluate new delivery technologies for academic use and lead technology trainings• Create budgets and work with team to launch new certificates, programs, and events• Coordinate speakers, publications, and staffing for academic conferences

Colchester, Vt

• Administer sponsored programs and grants databases• Interact with principal investigators to prepare research protocols for committee review• Organize and digitize record keeping systems• Repair compromised systems

Burlington, Vt

• Procure hardware from reputable suppliers based on stringent technical requirements• Perform laptop disk imaging for all of Electrical Engineering's tablet PCs• Create lab procedures and help graduate students complete series of complex and highly technical tasks for their thesis research

Burlington, Vt

• Provide customer service and help desk support for computer lab users• Maintain software and make recommendations for upgrades and new purchases • Perform general administrative and security tasks

Master Of Business Administration - Mba, Technology Management

Activities and Societies: UVM Staff Advocate, UVM Staff Council, Fair Housing Tester• Graduated summa cum laude with a 3.8 GPA •.

Bachelor Of Science - Bs, Psychological Science And Sociology

Activities and Societies: Student Government Association Senator; Building a Safe and Inclusive Community (BASIC) founding member; Wired!.