Customer service-facing technician providing end-user support to over 1,100 clients via phone, email, and remote access◦ Data migration, installation, and software customization of relational database software◦ Compose technical documentation of procedures and tools and centralize resources in an internal Atlassian Confluence knowledge base◦ Compile, interpret, and prioritize client feedback to drive product development◦ Project manage server switch from Filemaker to Linux & SSL application for 240 cloud-hosted clients

Strengthened understanding of relational database architecture, and programming logic and syntax in order to provide tailor-made reporting solutions for a complex institution◦ Cross-collaborated with 20+ various departments to create custom reporting solutions in SQL, SAP Crystal Reports, and SQL Server Reporting Services (SSRS)◦ Maintained, troubleshooted, and managed access to over 1,000 advanced reports, over 200 of which were Museum-wide administrative tools ◦ Provided ad-hoc analysis using SQL to query relevant information from big data sets◦ 6 months QA and UX testing Windows-based database software in advance of upgrade; 2 months UX testing web-based database software to determine usability◦ First level user-support and training to museum staff regarding use of their proprietary relational database (The Museum System [TMS])◦ Establish data workflows with curatorial representatives and verified input accuracy through audits

Partnered with technicians, IT, and staff to project manage a database software upgrade for 60+ users distributed over 3 time-zones. Coordinated customization, implementation, testing, and subsequent training resulting in additional security, content standardization, and a more systematic flow of information between departments◦ Implemented data management standards and formulated style guides to improve data integrity◦ Facilitated data consolidation across departments for comprehensive record keeping◦ Created customized reports for analysis in support of the finance, artist liaison, and sales teams◦ Executed onboarding program that systematized database software training and security permissions based on department seniority levels◦ Cataloged and reconciled all inventory in proprietary relational database (ArtBase) for global locations, artist studios, and storage vendors

Detail-oriented director familiar with high-pressure deadlines acting as inventory specialist, registrar, and operations manager ◦ Project manage from concept to implementation 4 on-site exhibitions and 3 global art fair presentations annually (sourced consignments, prepared booth technical plans, executed international shipping logistics)◦ Data collection and entry for all objects spanning multiple mediums into the gallery database◦ In conjunction with contractors, developed Wordpress website and style guide for online presentations◦ Managed client relations, rolodex, mailing list, and financial records, including invoices, accounts receivable, and tax/VAT documents

Provided foundational administrative support and leveraged software to improve business efficiency ◦ Transitioned disparate paper-based documents to integrated Excel solutions, including summary pivot tables of program registration in support of government grant applications◦ Introduced digital data entry and mail merges to reduce duplicative, time-consuming processes◦ Established macros and applied advanced formatting to small data sets in Excel spreadsheets◦ Created how-tos and troubleshooting documents for installing and networking laptops and printers◦ Perform Import/export of data from Excel and Outlook in support of development campaigns◦ Applied advanced formatting, string manipulation, and charted data