Caitlin Sullivan Email & Phone Number

Boston, MA, US

• Support our clients that use our online Portal with password resets and account activations to ensure they are able to deliver patient's information in a timely manner
• Collaborate with the Portal Support Team & Engineering with UAT (user acceptance testing) when enhancements are made to the online portal platform
• Proactively recognize trends and issues and work cross-functionally with the Product Team and Engineers to ensure timely fixes and minimal downtime in the portal for our clients
• Take the lead on updating and keeping client data in the CRM (D365) clean and accurate to ensure continuity across platforms
• Collaborate cross-functionally with multiple teams to ensure a seamless portal experience for our clients
• Manage and assist with projects for multiple teams

Greater Boston Area

• Act as a liaison between different departments within Foundation Medicine
• Efficiently managed and triaged a high volume of client inquiries via email and fax
• Manage highly confidential patient information
• Cross train individuals within the department
• Provide cross-functional support to other teams within the department

Greater Boston Area

• Meticulously entered time-sheet data for the company
• Documented and researched timesheet discrepancies
• Managed highly confidential patient information
• Coordinated company wide printing project for emergency record retrieval
• Worked on additional projects as requested

Albany, New York Area

• Manage all full and part time stockroom employees
• Utilize strong organizational skills to track & document merchandise in the stockroom
• Responsible for re-merchandising the store brand on a rotating basis
• Efficiently process new merchandise
• Display new products on the sales floor
• Ensure merchandise is readily available for sale

Albany, New York Area

• Worked all school breaks starting in summer 2015
• Worked and communicated with a diverse clientele
• Resolved customer complaints
• Up-sold and cross-sold merchandise
• Recruited credit and membership customers
• Created and arranged store displays

West Hartford CT

• Created target marketing lists for clients in specific commercial industries
• Cold called prospected clients at their place of business
• Coordinated and distributed a direct mail campaign for potential new clients
• Identified new investment opportunities
• Collected market data from research, used to develop insights and communicate recommendations
• Used CRM to input and organize data

Marketing, Junior

Activities and Societies: Sigma Alpha Pi: The Society of Leadership and Success

Insurance And Finance

I did a short term study abroad class to London for a week at the end of her Sophmore year, where I studied insurance and finance. During.