Caitlin Henson Email & Phone Number

Fairfield Inn & Suites Lafayette, Indiana

Oversee all aspects of Property Management to ensure efficient and profitable hotel operation. Ensuring compliance with franchise and company standards for training, documentation, brand standards, guest satisfaction and performance. Monitor cost controls, maintaining appropriate inventory levels and ordering supplies. Directly supervise staff, interviewing, hiring, and training employees; planning, assigning, and directing work. Provide training, guidance and mentoring to new GM’s.Process management and communication during extensive hotel renovations.

Indianapolis, Indiana, United States

Towneplace Suites Lafayette, Indiana

Managed daily operations, while achieving operational goals set by franchise and management company, including supervising all staff, budgeting and forecasting.Analyzed financial data and participated in ownership meetings to provide performance updates, while monitoring changing market conditions and any variances.Evaluated hotel processes and identified opportunities to increase guest satisfaction.Collaborated with food and beverage department to plan menu for evening social, while keeping food costs in line and diversifying seasonal culinary options.Worked with sales and marketing to implement strategies utilizing data received from Travel Click and Google Analytics, to raise occupancy and gain market share.

Fairfield Inn & Suites Avon, In

Successfully opened new hotel for small management company, with limited support.Procured hotel operating supplies, developed departmental checklists, ensured compliance with brand standards, assisted Marriott IT team with e-commerce efforts and website design.Recruited, interviewed, hired and trained staff, while providing support and mentoring.Led all sales and marketing efforts to promote new hotel, set up LNRs and national RFPs.Participated in local networking events and organized grand opening event.

Fairfield Inn Dayton, Oh

Managed operations, sales, marketing and guest relations at failing “Red Zone” hotel. Created action plans, implemented new processes and delegated tasks to improve guest satisfaction and inspection scores.Implemented new processes for accounts receivable, to minimize and collect debt.

Fairfield Inn

Worked as front desk agent, took reservations, checked guests in and out, anticipated guest needs and problem resolution.Learned to control expenses, manage operations and develop employees.Promoted to group sales and front office manager, followed by assistant manager in less than 8 months. Promoted to general manager a year later.

Education record

High School, Honors Diploma, Honors Diploma

Activities and Societies: Junior Class President, Academic Honors Society, and Student Council